Skype User Dissatisfaction and Service Issues Overview
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Skype User Dissatisfaction and Service Issues Overview

Skype faces challenges with billing clarity, frequent account issues, connectivity problems, and customer service dissatisfaction. Users report inconsistencies, unreliable app performance, and frustration with Microsoft's handling of Skype. Complaints include unauthorized charges, blocked accounts, ineffective support, and difficulties in canceling subscriptions. Negative experiences range from lost funds, undelivered services, and poor call quality to complex installation processes. Overall, customers express frustration and disappointment with Skype's decline in quality and user experience.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • what a piece of crap useless buggy…

    what a piece of crap useless buggy system and greedy corporation.

    Sentiment
    • Negative
    Content
    • Technical Issues and Bugs
    Mar 31, 2024
  • Das schlechteste Chatprogramm

    So ziehmlich das schlechteste Chatprogramm. Microsoft hat extreme Datenschutzprobleme, besch... AGBs und sperrt Konten aus nichtigen GrĂźnden.Finger weg!

    Sentiment
    • Negative
    Content
    • Service Quality
    Jan 16, 2024
  • I keep paying for credits which don't…

    I keep paying for credits which don't appear on my account, so I can't use it. Really bad. No reasonable way to contact them.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jan 09, 2024
  • Use anything… but not Skype

    Absolute rubbish and unworkable. Hang your heads in shame Microsoft.

    Sentiment
    • Negative
    Content
    • Service Quality
    Dec 18, 2023
  • Non ho mai avuto problemi e uso molto…

    Non ho mai avuto problemi e uso molto Skype. L'unico svantaggio è che la connessione video a volte non è molto buona.

    Sentiment
    • Positive
    Content
    • Service Quality
    Oct 24, 2023
  • Ringe kundeoplevelse

    Opdaterede Skype appen, hvorefter intet fungerer - kan ikke foretage opkald, sende beskeder. Ingen support at fĂĽ fra Skype.

    Sentiment
    • Negative
    Content
    • Technical Issues and Bugs
    Aug 29, 2023
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Sentiment Analysis (of 30 reviews)
-77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Skype  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Managers, Digital Transformation Consultants, Marketing Strategists, Customer Support Directors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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