Sky Customer Reviews Reveal Poor Service and Price Hikes
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    • Customer Experience Manager
    • Market Research Analyst
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    • Product Manager
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Sky Customer Reviews Reveal Poor Service and Price Hikes

Unlock Insights: Sky Customer Feedback Analysis Report

Sky has received a multitude of negative reviews from customers highlighting poor service, unexpected price hikes, and unresponsive customer support. Many users expressed frustration over lengthy wait times for assistance and inadequate resolutions to their issues, such as connectivity problems and contract misunderstandings. Loyal customers feel neglected, as their long-standing relationships have not translated into better service or pricing. Complaints about misleading information during contract renewals and aggressive upselling tactics further exacerbate customer dissatisfaction. Overall, the feedback paints a picture of a company struggling to meet customer expectations, leading to a significant number of users considering switching to competitors.

Source: Trustpilot Reviews of Sky 

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Customer Feedback Analysis of Sky 

Explore our Sky Customer Feedback Report for insights on service, price hikes, and support issues. Ideal for business strategy.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Very happy with my sky deal

    Very happy with my sky deal. They knocked off ÂŁ20 a month on my renewal.

    Sentiment
    • Positive
    Content
    • Price Increases and Value Concerns
    Oct 21, 2024
  • Works well teething problems at first…

    Works well teething problems at first but all sorted now

    Sentiment
    • Positive
    Content
    • Technical Issues
    Oct 21, 2024
  • Great internet connection

    Great internet connection, 100% uptime

    Sentiment
    • Positive
    Content
    • Service Quality Complaints
    Oct 19, 2024
  • Sky stream is useless box keeps either…

    Sky stream is useless box keeps either freezing or turning off after a while I will be leaving sky at the end of my contract in February 2025

    Sentiment
    • Negative
    Content
    • Technical Issues
    Oct 17, 2024
  • Cancellation phone number

    03337594308 is the number we called to cancel the sky tv. The employee was polite asking expected questions offering a better deal, after declining all, she proceeded to cancel the subscription.Best of luck!

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Oct 16, 2024
  • Very poor service

    Very poor service Still waiting for a call back from a manager from last Saturday 12th October No tv or broadband for 5 days. Disgusting service customer service staff couldn’t care less!

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Oct 16, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sky  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Business Strategist, Product Manager, Telecommunications Consultant to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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