SiriusXM Customer Frustration and Service Issues Summary
  • 68 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
SiriusXM Feedback Analysis: Insights and Solutions

SiriusXM Customer Frustration and Service Issues Summary

SiriusXM customers express frustration with billing practices, difficulty in canceling subscriptions online, and poor customer service. Many users report unexpected charges, deceptive sales tactics, and unresponsive support. The new app is criticized for glitches and limitations. Despite some positive comments on programming, overall sentiment is negative due to pricing issues, lack of online cancellation options, and poor user experience.

Best for
  • Customer Experience Manager
  • Market Research Analyst
  • Product Manager
  • Customer Service Trainer
  • Business Strategist

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 26, 2024
Featured Content
  • Top Quality Sound and Stations. THE WORST CUSTOMER SERVICE EVER!

    Their sales and customer service are about the worst ever. Reminds me of the day when telephone support really sucked. Not a good memory.The quality of Sirius XM is FIVE STAR! The djs are very awesome and the 2 channels I listen to play song after song unedited top sound quality and selection!!If you desire TOP QUALITY radio ~ It is worth it!

    Sentiment
    • Positive
    Content
    • Service Quality and Content
    Jan 28, 2024
  • - Can't cancel online

    - Can't cancel online- Lots of hoops to cancel- Live Chat is disconnected after 2 mins of activityBasically just a scam to lock you in at a high price. Offer a fair price to all like spotify and allow online cancellations.

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Jan 25, 2024
  • Marketing not good, if u use an hour per day, dont take it .

    i was listen an hour per day, they send me an email for a 2 years subscription, the offer was below 10 $/month its ok im good with that, , click the link oups google doesn’t recommend to open it = not secure,was a official email from them, i open directly after delete cookies, no more 2 years in my profile, i subscribe a year for less than 10$/month & will see. + - 43 days before the end of my contract, I receive an email to let me know price increase to 25 $, i reply right away to let them know i want cancel & they are not authorize to take a Penny on my CC, they reply to let me know retention department will contact me, after total silence, i resend an email, total silence, they withdraw 25 $, now i have to contact my CC company to dispute the transaction, do they care = no, if you use a lot of SiriusXM or radio, it worth it to pay, but just a little bit to go here there, don’t take it all the wasting time after, cost time we can do better with...........why marketing is not good, with all the tech today, they know how minutes we use, they should have pro rata plan for our personals consumption base on the past year & we will connect to their website & do the renewal easy peasy. Hey, SiriusXM, we are in 2024 wake up...............

    Sentiment
    • Negative
    Content
    • Subscription Pricing
    Jan 20, 2024
  • SiriusXM sucks you in with a low rate…

    SiriusXM sucks you in with a low rate and after 6 months without warning starts charging your account the normal rate. Scammed us out of 110.00 dollars. no warning that the charges were going up.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jan 19, 2024
  • I wanted to try Sirius to check out…

    I wanted to try Sirius to check out their radio stations. What a big mistake. They literally make it IMPOSSIBLE TO CANCEL. On the website there is no option to cancel, you have to contact customer service. I texted customer service and they were closed. Day 2 they text back but it was during work hours. I finally reach them via text, they want an explanation on why I’m cancelling… well the music sucks. After they make me fill out a form. They said the form didn’t work so they send me another one. I fill it out, notice it asks for a zip code. I tell them I’m in Canada. Since I’m Canadian they can’t help me. Now I have to call a separate number to ask them to cancel. I call them and there is no one to answer of course. On to day 3 of trying to cancel…. Wish me luck. This company is straight up trying to prevent people from cancelling. It should be illegal to make cancelling this difficult

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Jan 16, 2024
  • There are cons

    There are cons; void this company. I did not add service to my new truck, they just added it to there bills. I was getting billed two times for 25.00++ for the service. What a joke! I wish I could put a 0 review.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jan 14, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 101
  2. App Store Reviews 70
  3. Trustpilot Reviews 80
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for SiriusXM  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Product Manager, Customer Service Trainer, Business Strategist to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.