SiriusXM Customer Frustration and Service Issues Summary
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SiriusXM Customer Frustration and Service Issues Summary

SiriusXM Feedback Analysis: Insights and Solutions

SiriusXM customers express frustration with billing practices, difficulty in canceling subscriptions online, and poor customer service. Many users report unexpected charges, deceptive sales tactics, and unresponsive support. The new app is criticized for glitches and limitations. Despite some positive comments on programming, overall sentiment is negative due to pricing issues, lack of online cancellation options, and poor user experience.

Source: Trustpilot Reviews of SiriusXM 

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Customer Feedback Analysis of SiriusXM 

Explore in-depth feedback analysis of SiriusXM, uncovering customer frustrations with billing, service, and app issues.

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Custom Date - Dec 26, 2024
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  • Top Quality Sound and Stations. THE WORST CUSTOMER SERVICE EVER!

    Their sales and customer service are about the worst ever. Reminds me of the day when telephone support really sucked. Not a good memory.The quality of Sirius XM is FIVE STAR! The djs are very awesome and the 2 channels I listen to play song after song unedited top sound quality and selection!!If you desire TOP QUALITY radio ~ It is worth it!

    Sentiment
    • Positive
    Content
    • Service Quality and Content
    Jan 28, 2024
  • - Can't cancel online

    - Can't cancel online- Lots of hoops to cancel- Live Chat is disconnected after 2 mins of activityBasically just a scam to lock you in at a high price. Offer a fair price to all like spotify and allow online cancellations.

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Jan 25, 2024
  • Marketing not good, if u use an hour per day, dont take it .

    i was listen an hour per day, they send me an email for a 2 years subscription, the offer was below 10 $/month its ok im good with that, , click the link oups google doesnā€™t recommend to open it = not secure,was a official email from them, i open directly after delete cookies, no more 2 years in my profile, i subscribe a year for less than 10$/month & will see. + - 43 days before the end of my contract, I receive an email to let me know price increase to 25 $, i reply right away to let them know i want cancel & they are not authorize to take a Penny on my CC, they reply to let me know retention department will contact me, after total silence, i resend an email, total silence, they withdraw 25 $, now i have to contact my CC company to dispute the transaction, do they care = no, if you use a lot of SiriusXM or radio, it worth it to pay, but just a little bit to go here there, donā€™t take it all the wasting time after, cost time we can do better with...........why marketing is not good, with all the tech today, they know how minutes we use, they should have pro rata plan for our personals consumption base on the past year & we will connect to their website & do the renewal easy peasy. Hey, SiriusXM, we are in 2024 wake up...............

    Sentiment
    • Negative
    Content
    • Subscription Pricing
    Jan 20, 2024
  • SiriusXM sucks you in with a low rate…

    SiriusXM sucks you in with a low rate and after 6 months without warning starts charging your account the normal rate. Scammed us out of 110.00 dollars. no warning that the charges were going up.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jan 19, 2024
  • I wanted to try Sirius to check out…

    I wanted to try Sirius to check out their radio stations. What a big mistake. They literally make it IMPOSSIBLE TO CANCEL. On the website there is no option to cancel, you have to contact customer service. I texted customer service and they were closed. Day 2 they text back but it was during work hours. I finally reach them via text, they want an explanation on why Iā€™m cancellingā€¦ well the music sucks. After they make me fill out a form. They said the form didnā€™t work so they send me another one. I fill it out, notice it asks for a zip code. I tell them Iā€™m in Canada. Since Iā€™m Canadian they canā€™t help me. Now I have to call a separate number to ask them to cancel. I call them and there is no one to answer of course. On to day 3 of trying to cancelā€¦. Wish me luck. This company is straight up trying to prevent people from cancelling. It should be illegal to make cancelling this difficult

    Sentiment
    • Negative
    Content
    • Cancellation Difficulties
    Jan 16, 2024
  • There are cons

    There are cons; void this company. I did not add service to my new truck, they just added it to there bills. I was getting billed two times for 25.00++ for the service. What a joke! I wish I could put a 0 review.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Jan 14, 2024
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-87 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for SiriusXM  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Manager, Market Research Analyst, Product Manager, Customer Service Trainer, Business Strategist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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