Mixed Reviews for Sixt Car Rental Service in Spain
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Mixed Reviews for Sixt Car Rental Service in Spain

Unlock Insights: Sixt Spain Customer Feedback Report

Zona rent a car, Carretera de l'Aeroport, Arribades, Llevant, 07610 Palma, Illes Balears, Spain

Mixed reviews for Sixt car rental service in Spain, highlighting issues with online booking integration, additional costs transparency, and staff training. Customers praise the professionalism, friendliness, and efficiency of some staff members, as well as the overall condition of the cars. However, there are concerns about model availability, language settings in vehicles, and delays in refund processes.

Source: Google Business Reviews of Sixt

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Customer Feedback Analysis of Sixt

Unveil insights from mixed reviews of Sixt Car Rental in Spain. Improve services with our detailed customer feedback analysis.

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  • We booked a car rental for our time in Palma, the first hand service was great and the car was amazing however, they promise that the funds for the deposit will be in your account by a the no. Of working days.. in which we was also promised a date as well. Still no payment has been received or any sign of the transaction by our bank, incredibly weird from a huge company!

    Sentiment
    • Negative
    Content
    • Deposit and Payment Issues

  • I ordered a Mercedes coupe in November for the date 25-30/1/2024. Cost 631.92€. At the time of receipt, I was told that there was only a convertible, I agreed, paying a 750€ deposit! Today I received an invoice for €1393! I didn’t do any upgrade, I don’t agree with this at all! Please correct the invoice I have not received a single response to my letters!

    Sentiment
    • Negative
    Content
    • Prices and Additional Costs Transparency

  • Everything runs quickly, honestly and without complications. The employees are nice and always try to help.Thanks

    Sentiment
    • Positive
    Content
    • Efficiency of Pickup Process

  • Alles sehr unkompliziert, super schnell, toller Service. Ein tolles Auto zwar nicht das was ich vorab gebucht habe, aber super! Abholort Palma Flughafen in der Tiefgarage gut zu erreichen, der Weg dorthin ist bisschen lang und könnte bessere Beschilderung vertragen 😊 Personal sehr freundlich! Super Preise! Sehr zufrieden!

    Sentiment
    • Positive
    Content
    • Efficiency of Pickup Process

  • Mr Ariel very friendly customer Service. We will come back to sixt at summer.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Very good company for rental cars,very fast service and everything explained perfectly .Recommend

    Sentiment
    • Positive
    Content
    • Efficiency of Pickup Process
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Sentiment Analysis (limited preview)
66 Net Promoter
Score
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Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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