Review Summary: Issues with Thrifty Alquiler De Coches in Barcelona
Insightful Customer Feedback Analysis of Thrifty Barcelona

Review Summary: Issues with Thrifty Alquiler De Coches in Barcelona

Av. les Garrigues, 1, 3, 08820 Barcelona, Spain

Customers have reported various issues with Thrifty Alquiler De Coches in Barcelona, including extra charges for alleged damages, difficulties in receiving deposit refunds, and unauthorized credit card charges. Complaints range from poor customer service to problems with reservation accuracy and cleanliness charges. Some reviewers also mentioned concerns about the company's trustworthiness and communication issues. Overall, the feedback highlights a lack of transparency and reliability in the car rental process, leading to customer dissatisfaction.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • TodavĂ­a no me devolvieron el importe del combustible,un poco piratas...

    Sentiment
    • None
    Content
    • Refund Process

  • Regular, atendimento tĂ­pico de catalĂŁ. Sem a mĂ­nima simpatia

    Sentiment
    • None
    Content
    • Customer Service

  • Excelente atenciĂłn, son profesionales , idiomas varios y solucionan problemas a la brevedad

    Sentiment
    • Positive
    Content
    • None

  • mi experiencia con Thrifty Dollar Hertz fuĂ© nefasta ya que son unos estafadores. tras un alquiler de un solo dĂ­a me cargaron un extra de 60€, tras mĂĄs de un mes tratando de contactar con ellos me respondieron que era por fumar en el vehĂ­culo cosa que no pasĂł en ningĂșn momento. Para justificarlo me mandaron dos imĂĄgenes en las que se ve claramente unos restos de frutos secos y no de ceniza, el problema es que es imposible contactar con ellos y no acceden a hablar contigo, son un estafadores a consciencia!!

    Sentiment
    • Negative
    Content
    • Cleaning Charges

  • Un gran trato personal, y siempre puntuales. La recomiendo 100%.

    Sentiment
    • Positive
    Content
    • Customer Service

  • Waste of money! Our flight got delayed but Thrifty assited me that, as I have put the flight number, mu reservation was safe. instead, I found their Office CLOSED! I Will ask immediately for a full refund.

    Sentiment
    • Negative
    Content
    • Booking Accuracy
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Sentiment Analysis (of 30 reviews)
-8 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Thrifty Alquiler De Coches - Barcelona, El Prat De Llobregat - Mas Blau 2 Business Park based on online reviews collected from Google Business. The analysis helps Business Analysts, Customer Experience Managers, Travel Agency Professionals, Market Research Analysts, Car Rental Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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