Mixed Customer Feedback for Budget Alquiler de coches
Unlock Insights: Budget Alquiler de coches Feedback Analysis

Mixed Customer Feedback for Budget Alquiler de coches

T1, B-22 Bcn T2 08h To 24h.bus T2 To, 08820 Barcelona, Spain

Customers have complained about poor maintenance, cleanliness, and customer service at Budget Alquiler de coches. Issues include hidden charges, inadequate vehicle conditions, unhelpful staff, and long waiting times. Some customers faced difficulties with office closures and lack of information. Major concerns were related to car conditions, extra charges, and unresponsive customer support.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Awful service and attention. Phone lines are not answered. They gave me a faulty car and the only solution offered was taking the car back to the office, 100 miles away, to exchange it.

    Sentiment
    • Negative
    Content
    • None

  • We are waiting in line for 15 minutes and right before we get called the attendant decided to go for a smoke break even though there are 4 people waiting to pick up their car. 0/5. 6 October at 11:05 am.

    Sentiment
    • Negative
    Content
    • Customer Service

  • Terrible customer service, rude, overcharging for 15 min.. filled up the gas tank 10 kms from the airport and got charged 25 eur for “gas supplement”

    Sentiment
    • Negative
    Content
    • Charges and Fees

  • Coche with muy poco aceite y with neumatico peligrosoCar with far too little oil and dangerously worn tires

    Sentiment
    • Negative
    Content
    • Vehicle Maintenance

  • Los vehĂ­culos a disposiciĂłn tienen muy mal mantenimiento y la limpieza deja mucho que desear

    Sentiment
    • Negative
    Content
    • Vehicle Cleanliness

  • Same company as Avis! Terrible got charges after my rental 30 two days after and 36 2 months after. Customer service calls are not free and it takes hours to get connected to them. Better sixt or europacar!!

    Sentiment
    • Negative
    Content
    • Charges and Fees
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Budget Alquiler de coches based on online reviews collected from Google Business. The analysis helps Business Analysts, Customer Service Managers, Automotive Industry Professionals, Marketing Strategists, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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