Summary of SIXT - Alicante Airport Online Reviews
SIXT Alicante Airport Review Analysis: Customer Insights

Summary of SIXT - Alicante Airport Online Reviews

Zona, Llegadas - Arrivals, Car Rental, 03195 L'Altet, Alicante, Spain

Customers overall praise the staff at SIXT - Alicante Airport for being helpful, friendly, and efficient. Positive comments highlight the quality of service, ease of the rental process, and professionalism. However, there are a few negative reviews mentioning issues with communication, extra charges, and alleged damage scams.

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  • Customer Experience Manager
  • Marketing Analyst
  • Rental Service Operation Manager
  • Business Development Specialist
  • Hospitality and Tourism Consultant

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Featured Content
  • Al retirar el coche en el aeropuerto, pedí al hombre que nos estaba atendiendo que lo hiciera en castellano. A pesar de lo que le pedí, el empleado de Sixt continuó hablando en inglés. No me explico su rechazo a atendernos en castellano.

    Sentiment
    • Negative
    Content
    • Miscommunication
  • Kollegen am Empfangschalter sind sehr zuverlässig und Lösungsorentiert👍🏽 Haben für unseren Trip ein super Fahrzeug bekommen. Gerne wieder!

    Sentiment
    • Positive
    Content
    • Vehicle Selection and Quality
  • Toujours très agréables et à l'écoute, chez Sixt Alicante aeropuerto, vous pouvez y aller les yeux fermés !!!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
  • Goede vlotte service, voor de eerste x een auto gehuurd via Sixt en dat is zeker een aanrader.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • Es mi segunda reserva con esta compania, y destaco el estado del cuidado de los vehiculos. En esta ocasion ,tanto a la llegada como en el dia de la entrega , me ha atendido Nicolas en la terminal de Alicante, muy correctamente en ambas ocasiones y muy explicativo en todo, como tambien muy organizada la comunicacion con el Staff.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
  • I am a regular customer at Sixt Alicante. The staff recognise me and make me feel like a valued customer. They are all incredibly efficient and polite and make the experience of getting your vehicle go without issue every time. I would highly recommend.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
  • See All Reviews
Sentiment Analysis
60 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for SIXT - Alicante Airport based on online reviews collected from Google Business. The analysis helps Customer Experience Manager, Marketing Analyst, Rental Service Operation Manager, Business Development Specialist, Hospitality and Tourism Consultant to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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