Mixed Reviews for OK Mobility - Aeropuerto Alicante
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Mixed Reviews for OK Mobility - Aeropuerto Alicante

Insightful OK Mobility Alicante Customer Feedback Report

Aeropuerto de Alicante, 03195 Elche, Alicante, Spain

OK Mobility at Aeropuerto Alicante receives mixed reviews, with positive comments on new cars, good customer service, and ease of booking. However, there are complaints about hidden charges, upselling tactics, and issues with refunds. Customers appreciate the company's responsiveness to feedback and quick resolution of some issues.

Source: Google Business Reviews of OK Mobility - Aeropuerto Alicante

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Customer Feedback Analysis of OK Mobility - Aeropuerto Alicante

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  • Very good experience having used OK Mobility many times. Always nice cars with small mileage. However I wish they would stop trying to upsell at vehicle collection. Tried to sell me more insurance, tank of fuel etc, then gave me attitude when I declined.

    Sentiment
    • Positive
    Content
    • Price Transparency

  • Good value and service but did not get the car I booked which was a fiat 500 I got a CitroĂ«n C4

    Sentiment
    • Positive
    Content
    • Car Selection

  • The best car rental company I have ever met. Not a but...The staff is very professional and quick at check-in and check-out. Very satisfied. The premiere cars. I recommend 100%. When it comes to renting, I don't look at anything else.

    Sentiment
    • Positive
    Content
    • Customer Service

  • One big FRAUD!!!Be careful and read carefully what you sign, because the lady deliberately doubled my full insurance, which cost me 124 euros for 4 days. Theft and fraud. You give a wide berth.

    Sentiment
    • Negative
    Content
    • Insurance

  • Buena Experiencia, un trato muy agradable y la motocicleta en buen estado. Si hubiese llevado un soporte para el smartphone ya hubiese sido ideal.

    Sentiment
    • Positive
    Content
    • Car Condition

  • New cars in great condition with good customer service and a good returns service. If you are a regular customer there are good discounts which makes them very competitive

    Sentiment
    • Positive
    Content
    • Car Condition
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57 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for OK Mobility - Aeropuerto Alicante based on online reviews collected from Google Business. The analysis helps Travel Consultants, Rental Service Managers, Customer Experience Analysts, Market Researchers, Digital Marketers to discover insights into what people love, dislike, and need.

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