Mixed Reviews for OK Mobility - Aeropuerto Alicante
Insightful OK Mobility Alicante Customer Feedback Report
Aeropuerto de Alicante, 03195 Elche, Alicante, Spain
OK Mobility at Aeropuerto Alicante receives mixed reviews, with positive comments on new cars, good customer service, and ease of booking. However, there are complaints about hidden charges, upselling tactics, and issues with refunds. Customers appreciate the company's responsiveness to feedback and quick resolution of some issues.
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Very good experience having used OK Mobility many times. Always nice cars with small mileage. However I wish they would stop trying to upsell at vehicle collection. Tried to sell me more insurance, tank of fuel etc, then gave me attitude when I declined.
Sentiment
Positive
Content
Price Transparency
Good value and service but did not get the car I booked which was a fiat 500 I got a Citroën C4
Sentiment
Positive
Content
Car Selection
The best car rental company I have ever met. Not a but...The staff is very professional and quick at check-in and check-out. Very satisfied. The premiere cars. I recommend 100%. When it comes to renting, I don't look at anything else.
Sentiment
Positive
Content
Customer Service
One big FRAUD!!!Be careful and read carefully what you sign, because the lady deliberately doubled my full insurance, which cost me 124 euros for 4 days. Theft and fraud. You give a wide berth.
Sentiment
Negative
Content
Insurance
Buena Experiencia, un trato muy agradable y la motocicleta en buen estado. Si hubiese llevado un soporte para el smartphone ya hubiese sido ideal.
Sentiment
Positive
Content
Car Condition
New cars in great condition with good customer service and a good returns service. If you are a regular customer there are good discounts which makes them very competitive
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