Mixed Reviews for Goldcar: Upselling, Extra Charges, and Service Concerns
Unlock Insights: Goldcar Customer Feedback Analysis

Mixed Reviews for Goldcar: Upselling, Extra Charges, and Service Concerns

Aeropuerto de Alicante, 03195 L'Altet, Alicante, Spain

Goldcar receives mixed reviews, with customers mentioning issues like aggressive upselling, extra charges, and poor customer service. However, some praise the ease of renting, quality of cars, and helpful staff. Common themes include cleanliness concerns, communication difficulties, and discrepancies in charges.

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  • Customer Experience Analysts
  • Automotive Industry Consultants
  • Market Research Analysts
  • Consumer Rights Advocates

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Popular Phrases (of 30 reviews)
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Featured Content
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  • As a home owner in Spain, I recommend Goldcar to all my visiting friends, both in Valencia and Alicante.

    Sentiment
    • Positive
    Content
    • None

  • Great helpful staff, Antonio was very kind on returning the car .

    Sentiment
    • Positive
    Content
    • Staff Efficiency

  • Very accommodating. Great car with easy pick up and return. Staff was great!

    Sentiment
    • Positive
    Content
    • Staff Efficiency

  • Easy transaction! Friendly check in staff

    Sentiment
    • Positive
    Content
    • Staff Efficiency

  • Very simple and easy at good rates. Would use again and recommend. Key & Gumption made life very easy too.

    Sentiment
    • Positive
    Content
    • Rental Process

  • Very courteous and efficient collection and return staff.

    Sentiment
    • Positive
    Content
    • Staff Efficiency
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Goldcar based on online reviews collected from Google Business. The analysis helps Rental Service Managers, Customer Experience Analysts, Automotive Industry Consultants, Market Research Analysts, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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