Record go Rent a Car: Mixed Customer Reviews Highlighting Service Quality and Concerns
Dive into Record go Rent a Car Customer Feedback Analysis

Record go Rent a Car: Mixed Customer Reviews Highlighting Service Quality and Concerns

Josep Tarradellas Barcelona-El Prat Airport (BCN), 08820 Barcelona, Spain

Mixed reviews for Record go Rent a car, with customers praising aspects like service, vehicle quality, and staff friendliness, but also highlighting issues such as car conditions, wait times, and extra costs. Overall, experiences vary from excellent service and recommended rentals to instances of dirty cars, rude staff, and disputes over fees.

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Featured Content
  • Horrible. This company has horrible business practices and hidden fees. They stole 400€ from me due to an agent error and have refused to reimburse the money. Simply put, this is the worst experience I have ever had with any business.I am editing my review to respond to your response.I spent weeks speaking with customer service. It was utterly useless. Because of these business practices I have shared my exchanges with Record Go with a representative of the European Parliament because I truly believe your business practices are abhorrent, attempt to swindle customers and should be illegal. I informed customer service I would not give up until there is a resolution either from Record Go directly or via legislation which will remedy the situation and ultimately provide refunds not only to myself but to the many other people who have apparently been swindled by your company.

    Sentiment
    • Negative
    Content
    • Hidden Fees and Extra Costs
  • Reservamos el coche (Alfa Romeo Stelvio) con varios días de antelación para el Aeropuerto de Barcelona con check in online para facilitar la recogida. Al llegar, hay un totem para confirmar la recogida pero hay ciertas opciones que, de haberlas activado o querer añadir extras, no se permiten por este medio y te atienen en mostrador. Siendo así, a pesar de que había cola enseguida nos atendieron, si bien, luego el coche no estaba listo y tuvimos que esperar como una hora al haber pedido el de alta gama, las alternativas que nos daban para no esperar eran de menor acabado así que si o si, nos tocó esperar. Trabajan con hora estimada de llegada de otros coches de entrega previa para añadir la disponibilidad del elegido en ese día/horario, pero es cierto que dependen de que el cliente previo cumpla el horario para que el coche esté disponible cuando toque. Así, entendimos el retraso y la atención de la comercial del mostrador fue correcta y amable. El coche luego todo OK y al contratar todoriesgo, no hubo pegas a la hora de entregarlo.Como pequeña reserva, no disponen de cadenas, algo que por normativa es obligatorio, si fuera el caso que vas a zona de montaña y cae nieve abundante. Aunque no nos nevó en Andorra (donde fuimos) hubiese sido un “pequeño” problema en caso de haberlas necesitado.En relación calidad/precio, está bastante bien la marca (Record Go). Las alternativas para la misma gama estan en casi el doble o el triple en las empresas habituales.Nota sobre 10 de un 8.

    Sentiment
    • Positive
    Content
    • Rental Process Efficiency
  • Easy and inexpensive rent a car service. Highly recommend.

    Sentiment
    • Positive
    Content
    • Rental Process Efficiency
  • Muy buena atención, servicio y vehículos. Recomendados y repetiré con ellos cuando vuelva sin duda.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
  • Everything is fine until you don't deliver the car on time. Returning 1 day late will cost you 4x the amount you normally pay for a week.

    Sentiment
    • Negative
    Content
    • Late Return Charges
  • Han mejorado muchísimo en la rapidez y amabilidad tanto en la recogida como en la entrega .Marta del aeropuerto de Barcelona muy simpática ,preguntar por ella .Los coches y los precios también únicos en este momento .Volveremos a alquilar aquí sin duda !!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
  • See All Reviews
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