SimplyEyeglasses.com: Exceptional Customer Service and Quality Products
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SimplyEyeglasses.com: Exceptional Customer Service and Quality Products

SimplyEyeglasses.com receives high praise for exceptional customer service, particularly Cindy and Allison. Customers appreciate the personalized attention, prompt communication, and efforts to fulfill specific requests. Positive feedback highlights the ability to find rare frames, resolve issues effectively, and provide quality products, including lenses. Despite minor issues like returns, the overall sentiment is overwhelmingly positive, emphasizing trustworthiness, professionalism, and customer-centric approach.

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  • E-commerce Strategists

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Trusted Online professional and quality eyewear

    Cindy was patient and professional and answered all my many questions. It is my second purchase from them. Excellent place to do business with and trust your eyewear to.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 23, 2024
  • Ordered frames and the customer service…

    Ordered frames and the customer service was wonderful. They were older frames but Cindy took care and located some for me. Took the extra time to make sure I was happy. Very pleased!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 10, 2024
  • My third pair of Liberty Sport Biker…

    My third pair of Liberty Sport Biker prescription sunglasses. CSR Cindy is awesome help and accommodating. Will continue to buy from them.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 21, 2023
  • I just got my first online ordered…and they are the first perfect ones ever

    I just got my first online ordered prescription bifocals with my frames. WOW! This is the first pair of perfect glasses in 60 years! Wish I'd done this sooner.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy and Verification
    Feb 05, 2023
  • I highly recommend simplyeyeglasses!

    I ordered a pair of sunglasses and they are perfect! Took only a week to get them and they are prescription, I mailed them my old glasses. Super friendly and I highly recommend simplyeyeglasses!

    Sentiment
    • Positive
    Content
    • Product Quality and Selection
    Jul 13, 2021
  • Great service

    Great service, knowledgeable personnel. Highly recommended. Excellent product and fast shipping.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 13, 2021
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SimplyEyeglasses.com  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Development Specialists, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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