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  • Who is this report for?
    • eCommerce Managers
    • Marketing Analysts
    • Consumer Behavior Researchers
    • Retail Industry Consultants
    • Brand Reputation Specialists
Customer Dissatisfaction with SHEIN-Shopping Online App: Key Concerns

Unlock Insights: SHEIN App Customer Feedback Report

The reviews for the SHEIN-Shopping Online app highlight significant customer dissatisfaction. Users frequently complain about unexpected price increases during checkout, high customs fees, and poor-quality products. Many report issues with delivery times, particularly to regions like Iraq, and express frustration over the app's functionality, including problems with logging in and returning items. Some reviews emphasize ethical concerns related to the brand's treatment of workers in regions such as East Turkestan. While a few customers appreciate the packaging and initial product appearance, the overall sentiment is largely negative, with calls for others to avoid using the app due to perceived scams and poor service.

Source: App Store Reviews of SHEIN-Shopping Online

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Customer Feedback Analysis of SHEIN-Shopping Online

Uncover key insights into SHEIN app user dissatisfaction with our in-depth analysis on shipping, quality, and more.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Iraq

    Why is there no shipping to Iraq? I need it ☹️

    Sentiment
    • Negative
    Content
    • Shipping Issues
    Aug 12, 2025
  • COMPOSITION

    Begging you add composition in filters

    Sentiment
    • Negative
    Content
    • User Experience
    Jul 23, 2025
  • Vergi

    Üye oldum geri sildim acayip vergi var

    Sentiment
    • Negative
    Content
    • Tax and Customs Issues
    Jul 23, 2025
  • Aşağılık çin ❌

    ÖZGÜR BAĞIMSIZ DOĞU TÜRKİSTAN

    Sentiment
    • Negative
    Content
    • Ethical Concerns
    May 30, 2025
  • Uygur Türklerine özgürlük

    Uygur Turks freedom

    Sentiment
    • Negative
    Content
    • Ethical Concerns
    May 23, 2025
  • رائع جداً

    افضل تطبيق

    Sentiment
    • Positive
    Content
    • User Experience
    May 19, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-40 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SHEIN-Shopping Online based on online reviews collected from App Store. The analysis helps eCommerce Managers, Marketing Analysts, Consumer Behavior Researchers, Retail Industry Consultants, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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