User Experience Insights on Shaadi.com Indian Dating App
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User Experience Insights on Shaadi.com Indian Dating App

The reviews for Shaadi.com highlight a mixed user experience with the app. While some users appreciate its matchmaking potential and find it better than competitors, many express dissatisfaction with the subscription model, describing it as expensive and misleading. Users report issues such as a lack of new profiles, poor customer service, and the prevalence of fake accounts. Furthermore, there are complaints about the filtering options for matches, which are seen as inefficient. Several reviewers caution against using the app, labeling it as fraudulent and a waste of money, particularly when the premium membership is involved. Overall, while some users have positive sentiments, a significant number are frustrated by the app's functionality and customer support.

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Custom Date - Dec 03, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst customer service.... Don't go for this app better find some other app.....

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 13, 2024

  • This app is a better jeevansathi app than this app

    Sentiment
    • Negative
    Content
    • User Experience
    Nov 13, 2024

  • If u don't get membership they will soon discontinue your access to open the app u will continuously try to open the application but u won't be able to open it even after multiple times it's not working now ...

    Sentiment
    • Positive
    Content
    • Subscription Issues
    Nov 13, 2024

  • They will block your profile whenever they wish. Fake profiles. Totally making fool of people.

    Sentiment
    • Negative
    Content
    • Fraud Concerns
    Nov 13, 2024

  • Useless algorithm. What is the use of subscription if have to take another expensive customised package. Not recomended

    Sentiment
    • Negative
    Content
    • Subscription Issues
    Nov 13, 2024

  • Filter matches option is not good, need to be improve, suppose we select all the checkbox and we want do unselect only 4-5 option, there is no opton yo do this, so it consumes lots of my te to filter again and again. Please improve.

    Sentiment
    • Positive
    Content
    • Match Filtering
    Nov 13, 2024
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Shaadi.com®- Indian Dating App based on online reviews collected from Google Play. The analysis helps Market Researchers, Product Managers, User Experience Designers, Digital Marketers, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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