Positive Feedback for Professionalism and Affordability at Serenity Insurance
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Positive Feedback for Professionalism and Affordability at Serenity Insurance

Serenity Insurance receives positive feedback for its professionalism, affordability, and helpful customer service. Customers appreciate the straightforward process, knowledgeable staff, and quick response times. Some users highlight specific agents like Kim and Sheri for their patience and assistance. However, a few reviewers mention issues with sudden rate increases and unmet expectations regarding paperwork submission. Overall, the company is praised for being easy to use, providing quick and affordable services, and offering competitive rates.

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  • Customer Service Managers
  • Marketing Professionals
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  • Business Analysts

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Cheap rates and knowledgeable staff

    Cheap rates and knowledgeable staff. I would definitely use them again.

    Sentiment
    • Positive
    Content
    • Affordable Pricing
    Apr 24, 2024
  • Quick easy and cheapest I've found anywhere

    Customer service was awesome. Quick and affordable. Thank you

    Sentiment
    • Positive
    Content
    • Quick Response and Fast Service
    Mar 28, 2024
  • I had fast results

    I had fast results. Very helpful and very nice. Thank you I am very happy with Serinity

    Sentiment
    • Positive
    Content
    • Quick Response and Fast Service
    Mar 11, 2024
  • Their customer service was amazing…

    Their customer service was amazing everything worked out well thanks again I

    Sentiment
    • Positive
    Content
    • Appreciation for Specific Agents (Kim, Sheri, Paul)
    Mar 07, 2024
  • Sherri made it so simple and was so…

    Sherri made it so simple and was so patient with me and is awesome 👍Thank you for everything

    Sentiment
    • Positive
    Content
    • Agent Assistance and Patience
    Feb 21, 2024
  • Awesome quick fast easy and not…

    Awesome quick fast easy and not overpriced they rock

    Sentiment
    • Positive
    Content
    • Quick Response and Fast Service
    Feb 15, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
85 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Serenity Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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