Mixed User Experiences with Samsung Shop App Highlight Key Improvement Areas
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Mixed User Experiences with Samsung Shop App Highlight Key Improvement Areas

The Samsung Shop app receives mixed reviews from users, highlighting issues with customer service and app functionality. While some customers appreciate the wide variety of products and the seamless purchase experience, others face login problems, slow performance, and limited access to certain product categories, particularly mobile devices. Users report difficulties applying reward points and navigating the app, leading to frustration during the buying process. Despite these challenges, some users commend the competitive pricing and convenient financing options available through the app. Overall, there is a significant need for improvements in customer support and app usability to enhance the shopping experience.

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  • Product Managers
  • Customer Experience Specialists
  • Mobile App Developers
  • E-commerce Strategists
  • Marketing Analysts

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Online purchase

    So easy to use and got approved with financing. Great experience!

    Sentiment
    • Positive
    Content
    • Payment and Financing Problems
    Sep 15, 2024
  • Overly Complicated

    Nearly gave up!

    Sentiment
    • Negative
    Content
    • User Experience
    Aug 31, 2024
  • Samsung ailed TV

    Excellent purchase

    Sentiment
    • Positive
    Content
    • Online Purchase Process
    Aug 21, 2024
  • User Friendly

    Quality products.

    Sentiment
    • Positive
    Content
    • Product Selection
    Aug 12, 2024
  • Buying a phone

    Worse web site/app shop I have ever used

    Sentiment
    • Negative
    Content
    • User Experience
    Jul 11, 2024
  • Payment method

    It was smooth and secure

    Sentiment
    • Positive
    Content
    • Online Purchase Process
    Apr 21, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Shop based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Mobile App Developers, E-commerce Strategists, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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