Mixed Feedback for Royalton New York - Spacious Rooms, Central Location, and Service Concerns
Unlock Insights: Royalton New York Customer Feedback Analysis

Mixed Feedback for Royalton New York - Spacious Rooms, Central Location, and Service Concerns

44 W 44th St, New York, NY 10036, United States

Mixed reviews for Royalton New York with some guests praising the location, spacious rooms, and friendly staff, while others expressed disappointment in the dated decor, lack of amenities, and maintenance issues. Positive comments highlighted comfortable beds, central location near Times Square, and the helpfulness of staff. Negative feedback mentioned outdated rooms, broken or missing items, and a lack of on-site facilities like a bar or restaurant. Despite some guests enjoying the cozy fireplace and unique features like soaking tubs, overall cleanliness and maintenance were recurring concerns. Pricing, additional charges for facilities, and the hotel's ambiance were also points of contention.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • All very well.We were attended to by Maria who is lovely.The location is very good. There are several restaurants and cafes nearby.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Nice and close to time square and the whole staff is super friendly. Shoutout to Maria, but everyone here has been great.Nearby activities: Time square

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Great location and very accommodating staff. Love the experience at this hotel. Will book this hotel again when I’m back in NYC!

    Sentiment
    • None
    Content
    • Staff Friendliness and Service

  • Super Lage, das Zimmer war sehr geräumig, das Bett war phantastisch (und ich bin arg rĂźckengeplagt). Sehr nette Mitarbeiter, wir haben uns rundherum wohl gefĂźhlt

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Maintenance

  • Such a friendly and accommodating staff. Our room was very comfortable and the location is great.Walkability: So close to Times Square

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Quiet hotel. No food but good location if you wanna do downtown NYC

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Royalton New York based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Analysts, Hospitality Industry Consultants, Marketing Professionals, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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