Mixed Reviews for Rove Concepts: Quality, Assembly, and Customer Service Concerns
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Mixed Reviews for Rove Concepts: Quality, Assembly, and Customer Service Concerns

Rove Concepts faces mixed reviews ranging from positive customer service experiences to severe quality issues like damaged items and poor assembly instructions. Customers highlight difficulties with assembly, damaged products upon delivery, and issues with fabric quality. Some positive aspects include helpful customer service, prompt delivery, and attractive designs. However, there are significant concerns over warranty claims and the filtering of reviews on the company's website. Overall, Rove Concepts receives feedback on a wide spectrum, indicating areas that need improvement in product quality, assembly instructions, and customer service.

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  • Customer Experience Specialists
  • Furniture Retailers
  • Interior Designers
  • Quality Assurance Professionals

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great customer servive

    I had a lot of questions but the sale rep was very patient and answered all my question. He was very responsive over email and phone!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 15, 2024
  • Amazing table top

    Amazing table top. Exactly how I imagined. It has nice and rich finishing on the legs. Perfect for my small nook. It’s a real marble .

    Sentiment
    • Positive
    Content
    • Furniture Design and Aesthetics
    Mar 12, 2024
  • Great customer service

    Great customer service. Quick response to any questions. Quality much better than expected.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • happy with the product

    Hi,I am happy with how RC reps helped me place order. The process was pleasant. I recommend the product as well.Order 2599351

    Sentiment
    • Positive
    Content
    • Ordering Process
    Mar 05, 2024
  • I had a hard time checking out online

    I had a hard time checking out online. I called and someone quickly helped me place my order without any problems! Looking forward to getting my table soon!

    Sentiment
    • Positive
    Content
    • Ordering Process
    Mar 04, 2024
  • Your team was great!

    Your team was great. They even helped me correct an error I made with the shipping address. Thank you!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 01, 2024
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rove Concepts  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Specialists, Furniture Retailers, Interior Designers, Quality Assurance Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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