Ring Alarm Pro 8-Piece Kit: Mixed Reviews on Connectivity & Reliability
Unlock Insights: Ring Alarm Pro 8-Piece Kit Customer Feedback Analysis
The Ring Alarm Pro 8-Piece Kit with built-in eero Wi-Fi 6 router received mixed reviews. Users expressed frustration with connectivity issues, particularly related to the Wi-Fi router functionality. Some found the setup easy and appreciated the security features, while others reported problems with sensors disconnecting and poor customer service experiences. Issues with internet connection disruptions, subscription requirements, and device malfunctions were highlighted. Overall, the product's performance and reliability were major concerns for customers.
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Destroyed my home internet and ring wouldn’t refund me
The ring pro becomes your internet router. This pretty much destroyed my home internet signal to the point where it is barely usable. I bought additional eero internet extenders to fix it to no avail. Save your money and don’t buy this system. When I contacted ring for a refund they said no since I had spent more than 30 days trying to make it work. What a ripoff. $450 down the drain.
Sentiment
Negative
Content
Wi-Fi Router Functionality
May 27, 2024
Horrible
I'm switching back to Cove Smart ASAP. Keypad would not turn off even though the alarm base said disarm. Then all sensors started going offline. I guess they want you to buy allow these extra battery packs for 100 each to keep it working. Everyone that gave it good reviews has extra packs.
Sentiment
Negative
Content
Subscription Requirements
Mar 30, 2024
Frustrating process to use Ring as router.
Needing to have 2 apps to navigate set up of this system --Eero and Ring and additionally the Internet provider had become a headache. The technical support teams of each of the 3 companies have passed the buck on the installation and correcting technical issues to have the system run. As of now no component can work with Ring as a router which significantly minimizes the features that are claimed. Unless you have a great amount t of free time to wait on hold with tech support or don't care abo...
Sentiment
Negative
Content
Internet Connection Issues
Feb 29, 2024
Drops Internet Connection
About a year after purchasing this, it has started to drop my internet connection multiple times each day. The connection restores after 5-15 minutes - but any Teams calls, videos, etc, are lost. After trying to resolve it for months, I've given up. From online forums it appears this is a chronic issue.
Other than that, it is a good security system and router. But dropped connections make it a non-starter for me.
Sentiment
Negative
Content
Internet Connection Issues
Feb 04, 2024
It did work once and it works again.
As a gun smith, an alarm system is mandated by the ATF and the State Police. This worked great nsors would disconnects then installed. Monitoring went well. After a few months sensors would disconnect. It changed it's own settings regarding the wifi settings and my cellular cattier. I use Verizon but now Ring says I use ATT. It turned of the call alert. I turned it on and later it turned it off. Extremely disappointed. Sadly it is now ready for the trash can as I can no longer rely on it.UPDATE...
Sentiment
Positive
Content
Customer Support Experience
Dec 08, 2023
DO NOT REMOVE BATTERY
App interface is good. Adding devices easy.I liked the system until I wanted to change the name of the WiFi the unit was broadcasting. I did not figure out how to do that, so I factory reset the device, and removed the… removable battery.No warning tape, etc. A simple screw to remove the battery.Based upon some googling, and speaking with customer service (fast response time, helpful) removing the REMOVABLE battery bricks the unit…Forunately the unit was only 13 weeks since purchase and was rep...
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This page displays purchase options and a preview of the customer feedback analysis report for Ring Alarm Pro 8-Piece Kit - built-in eero Wi-Fi 6 router and 30-day free Ring Protect Pro based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Support Managers, Retail Industry Analysts, Home Security Consultants, Marketing Specialists to discover insights into what people love, dislike, and need.
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