Mixed Reviews: Praised Service & Quality, Delivery Concerns
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Mixed Reviews: Praised Service & Quality, Delivery Concerns

Remland Carpets & Flooring receives mixed reviews with customers praising the excellent service, helpful staff, and quality products, but some complaints about delivery issues and product discrepancies. Positive feedback highlights competitive pricing, efficient communication, and expert fitting services. Customers appreciate the prompt assistance from staff members like Dexter and Sophie. However, negative reviews mention issues with delivery delays, incorrect product sizes, and poor customer service experiences. Overall, Remland Carpets & Flooring is commended for its range of products, pricing, and responsive customer support, despite some delivery and product quality concerns.

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Custom Date - Jul 18, 2024
Featured Content
  • Paid £21+ for what is described as…

    Paid £21+ for what is described as Express Dispatch , this to me would infer next day delivery , its not all all that service , 5 days later I will receive . Very misleading claims

    Sentiment
    • Negative
    Content
    • Ordering & Delivery Experience
    Mar 08, 2024
  • Delivered on time by a polite young man

    Delivered on time by a polite young man

    Sentiment
    • Positive
    Content
    • Product Quality & Delivery
    Oct 04, 2023
  • Love this company ❤️

    Excellent range of lovely products, reasonably priced and staff that actually answer your queries promptly and efficiently. This is the way to run a business, I cannot fault this company.

    Sentiment
    • Positive
    Content
    • Sales Experience & Communication
    Apr 27, 2023
  • Great service

    Bought entry mat. Quality brilliant. Communication throughout the process spot on. Delivery ahead of promised.Listed as approved supplier to all our companies.

    Sentiment
    • Positive
    Content
    • Product Quality & Delivery
    Jan 31, 2023
  • Excellent Service.

    Polite, helpful, knowledgeable staff and very competitive prices. Good stockholding.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Dec 10, 2021
  • Just purchased a new Kitchen floor from…

    Just purchased a new Kitchen floor from Remland Carpet,Flooring arrived on time, was easy to fit, and looks amazing, excellent Quality too.Very Very Happy.

    Sentiment
    • Positive
    Content
    • Product Quality & Delivery
    Jul 01, 2021
  • See All Reviews
Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Remland Carpets & Flooring  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Managers, Product Managers, Marketing Analysts, Supply Chain Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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