Redbox Streaming: Mixed Reviews and Customer Service Concerns
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Redbox Streaming: Mixed Reviews and Customer Service Concerns

Unlock Insights: Redbox Customer Feedback Analysis

Redbox receives mixed reviews for its streaming service, with many users experiencing buffering issues, limited movie options, and excessive commercials. Customer service is also a major concern, with difficulties reaching a live representative and receiving refunds. Some customers have reported unauthorized charges and phishing attempts. However, the kiosk rental service is generally praised for its convenience and clear transaction records.

Source: Trustpilot Reviews of Redbox 

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Customer Feedback Analysis of Redbox 

In-depth analysis of Redbox's streaming service with insights on customer service, movie selection, and more.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Quality of film selections are very…

    Quality of film selections are very limited. Very few foreign films available.

    Sentiment
    • None
    Content
    • Movie Selection
    Apr 01, 2023
  • The food was not good and the meat also…

    The food was not good and the meat also I think the meet was older one not good waste of money I don't come again

    Sentiment
    • Negative
    Content
    • Movie Selection
    May 09, 2022
  • Terrible streaming on a gigabyte…

    Terrible streaming on a gigabyte connection. This is my second movie to do this and now the last.

    Sentiment
    • Negative
    Content
    • Streaming Quality
    Feb 20, 2022
  • Too many commercials and they don't…

    Too many commercials and they don't even coincide with my area. Frustrating to attempt to watch a movie and see ads every few minutes.

    Sentiment
    • Negative
    Content
    • Commercials
    Dec 29, 2021
  • Terrible streaming experiences

    One Star too generous..

    Sentiment
    • Negative
    Content
    • Redbox Machines
    Dec 24, 2021
  • Streaming on Redbox sucks!

    Rented a movie, looks like crap. Every other streaming looks perfect, Netflix, Hulu, Amazon Prime Video. How do I get a refund from Redbox? Never use them again.

    Sentiment
    • Negative
    Content
    • Streaming Quality
    Nov 01, 2021
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Sentiment Analysis (limited preview)
-93 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Redbox  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Customer Experience Managers, Digital Content Strategists, Brand Managers, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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