Mixed Reviews for Ready Capital: Wasted Time, Aggressive Requests, and Positive Employee Feedback
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Mixed Reviews for Ready Capital: Wasted Time, Aggressive Requests, and Positive Employee Feedback

Negative reviews highlight issues with wasted time, lack of responsiveness, aggressive document requests, and unfavorable experiences. Some customers praised specific employees for excellent service. Ready Capital faces criticisms for misleading promises, problematic SBA loan processes, and aggressive sales tactics.

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  • Financial Analysts
  • Customer Experience Managers
  • Business Strategy Consultants
  • Market Researchers
  • Loan Officers

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They take it personal.

    This company took it just as personal as I did. Their attention to detail a second to not. They absolutely have the customers Hopes and dreams in mind.I cannot ask for a better experience.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 23, 2024
  • Nightmare to work with Sergio Soto

    Sergio Soto was an Absolute Nightmare to work with. Unprofessional and dishonest. You've been warned. Lots of other banks out there that aren't scams

    Sentiment
    • Negative
    Content
    • ERC Specialist Experience
    Apr 09, 2024
  • We had a great experience

    We had a great experience. Chris Henricks, Carey Henry, and Esther Salazar were timely, professional and helped us get a loan on a life changing business. Thanks Ready Cap team!

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 13, 2024
  • Melissa at closing was amazing

    Melissa at closing was amazing, she was so helpful and patient.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 13, 2024
  • you guys lied about your stocks

    you guys lied about your stocks - YOU HAVE THE LOWEST STOCK IN THE MARKET AND HASN'T GONE UP FOR S*IT. I HAVE YOU FOR THE LAST 2YRS AND NOT A DAMN THING WENT GOOD ! I'M GETTING RID OF YOUR STOCK !

    Sentiment
    • Negative
    Content
    • None
    May 26, 2023
  • great

    Excellent service, going to recommennd to anyone wanting there ERC done

    Sentiment
    • Positive
    Content
    • ERC Specialist Experience
    May 17, 2023
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Sentiment Analysis (of 30 reviews)
-18 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Ready Capital  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Business Strategy Consultants, Market Researchers, Loan Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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