Mixed Feedback for QNB Mobil & Dijital Köprü App
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Mixed Feedback for QNB Mobil & Dijital Köprü App

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QNB Mobil & Dijital KöprĂŒ app receives mixed feedback regarding usability, language options, customer service, and transaction security. While some users praise its convenience and service quality, others criticize the complex interface and lack of language options. Customer service interactions are highlighted positively, but technical issues like session expirations create frustration. The app's update receives appreciation, but concerns about outdated design and unclear transaction details persist. Users also express difficulty in accessing certain features and suggest simplifying menus for better navigation.

Source: App Store Reviews of QNB Mobil & Dijital Köprü

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Customer Feedback Analysis of QNB Mobil & Dijital Köprü

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Diğer Banka Uygulamalarının Aksine Kartınız Yoksa FinansŞifre Alamıyorsunuz

    Uzun zamandır kullanmadığımdan dolayı kartım kullanıma kapanmÄ±ĆŸ.

    Cep uygulamasından "Finansƞifre Al" seçeneğini kullandığım zaman cep telefonuma gelen onay kodunu girdikten sonra Kart Bilgisi ekranı geliyor.

    Kartım olmadığı için ilerleyemiyorum.

    Telefon ile MĂŒĆŸteri Hizmetlerini aradığımda "Kartım Yanımda Değil" seçeneğini kullanabilirsiniz dediler.

    Ne iOS ne de Android ıygulamasında öyle bir seçenek yok.

    Diğer bankalarda Çipli TC Kimlik Kartı ile sorunsuz Ɵifre alabiliyor, hatta cep telefon bilgilerini gĂŒncelleyebiliyor ve SIM kilidini kaldırabiliyorum.

    Bu özelliklerin sizin uygulamanıza da en kısa zamanda gelebilmesini ĂŒmit ediyorum.

    Sentiment
    • Negative
    Content
    • Mobile App Functionality
    Nov 11, 2023
  • Güvenilir, kolay erişimli ve garanti işlemler için, iyi ki; varsınız...

    GĂŒvenilir, kolay eriƟimli ve garanti iƟlemler için, iyi ki; varsınız... BĂŒtĂŒn havale EFT ve diğer banka iƟlemlerimi, evde vaktim olduğunda; kolayca, rahat ve keyfini içinde yapıyorum. BĂŒtĂŒn bu kolaylıklar İçin, teƟekkĂŒrlerimi sunarım QNB Bank olarak, tĂŒm çalÄ±ĆŸanlarına....

    Sentiment
    • Positive
    Content
    • Banking Services
    Sep 22, 2022
  • Masraf

    cok gereksiz sacma sapan masraf aliyorsunuz.
    bir daha asla yurtdisindan finansbank a doviz gondermeyecegim.

    Sentiment
    • Negative
    Content
    • Banking Services
    Sep 01, 2022
  • Qnb mobil

    Karisik goz yoruyor

    Sentiment
    • Negative
    Content
    • Application Design
    Feb 11, 2022
  • Finansçı olduğunu keşke alanında kullansaydın milleti yolmakta finançılık mı

    KötĂŒ demek yetmez

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 25, 2020
  • Kredi kartı

    Uzun sĂŒredir yurt dÄ±ĆŸÄ±ndayım ve kartımı neredeyse 1.5 yıldır hiç kullanmadım . Ve her ay giyim paketi adı altında 3-5 TL harcama görĂŒnĂŒyor ve ekstre çıkıyor. LĂŒtfen bunu açıklarmısınız

    Sentiment
    • Negative
    Content
    • Banking Services
    Mar 23, 2020
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10 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for QNB Mobil & Dijital Köprü based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketing Professionals, Banking Sector Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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