Mixed Feedback for QNB Mobil & Dijital Köprü App
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Mixed Feedback for QNB Mobil & Dijital Köprü App

QNB Mobil & Dijital Köprü app receives mixed feedback regarding usability, language options, customer service, and transaction security. While some users praise its convenience and service quality, others criticize the complex interface and lack of language options. Customer service interactions are highlighted positively, but technical issues like session expirations create frustration. The app's update receives appreciation, but concerns about outdated design and unclear transaction details persist. Users also express difficulty in accessing certain features and suggest simplifying menus for better navigation.

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Custom Date - May 21, 2024
Featured Content
  • Diğer Banka Uygulamalarının Aksine Kartınız Yoksa FinansŞifre Alamıyorsunuz

    Uzun zamandır kullanmadığımdan dolayı kartım kullanıma kapanmış.

    Cep uygulamasından "FinansŞifre Al" seçeneğini kullandığım zaman cep telefonuma gelen onay kodunu girdikten sonra Kart Bilgisi ekranı geliyor.

    Kartım olmadığı için ilerleyemiyorum.

    Telefon ile Müşteri Hizmetlerini aradığımda "Kartım Yanımda Değil" seçeneğini kullanabilirsiniz dediler.

    Ne iOS ne de Android ıygulamasında öyle bir seçenek yok.

    Diğer bankalarda Çipli TC Kimlik Kartı ile sorunsuz şifre alabiliyor, hatta cep telefon bilgilerini güncelleyebiliyor ve SIM kilidini kaldırabiliyorum.

    Bu özelliklerin sizin uygulamanıza da en kısa zamanda gelebilmesini ümit ediyorum.

    Sentiment
    • Negative
    Content
    • Mobile App Functionality
    Nov 11, 2023
  • Güvenilir, kolay erişimli ve garanti işlemler için, iyi ki; varsınız...

    Güvenilir, kolay erişimli ve garanti işlemler için, iyi ki; varsınız... Bütün havale EFT ve diğer banka işlemlerimi, evde vaktim olduğunda; kolayca, rahat ve keyfini içinde yapıyorum. Bütün bu kolaylıklar İçin, teşekkürlerimi sunarım QNB Bank olarak, tüm çalışanlarına....

    Sentiment
    • Positive
    Content
    • Banking Services
    Sep 22, 2022
  • Masraf

    cok gereksiz sacma sapan masraf aliyorsunuz.
    bir daha asla yurtdisindan finansbank a doviz gondermeyecegim.

    Sentiment
    • Negative
    Content
    • Banking Services
    Sep 01, 2022
  • Qnb mobil

    Karisik goz yoruyor

    Sentiment
    • Negative
    Content
    • Application Design
    Feb 11, 2022
  • Finansçı olduğunu keşke alanında kullansaydın milleti yolmakta finançılık mı

    Kötü demek yetmez

    Sentiment
    • Negative
    Content
    • User Experience
    Dec 25, 2020
  • Kredi kartı

    Uzun süredir yurt dışındayım ve kartımı neredeyse 1.5 yıldır hiç kullanmadım . Ve her ay giyim paketi adı altında 3-5 TL harcama görünüyor ve ekstre çıkıyor. Lütfen bunu açıklarmısınız

    Sentiment
    • Negative
    Content
    • Banking Services
    Mar 23, 2020
  • See All Reviews
Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for QNB Mobil & Dijital Köprü based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketing Professionals, Banking Sector Executives to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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