Pod Point Reviews: Strong Installation Praise, Mixed Customer Service Feedback
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  • Who is this report for?
    • EV Charging Station Installers
    • Customer Service Managers
    • Product Managers in EV Sector
    • Business Development Managers
    • Marketing Professionals in EV Industry
Pod Point Reviews: Strong Installation Praise, Mixed Customer Service Feedback

Unlock Insights: Pod Point Customer Feedback Analysis

Pod Point has garnered an overall positive response on Trustpilot, maintaining an 'Excellent' rating of 4.5 out of 5. Customers have praised the installation process, with many highlighting the professionalism and efficiency of the technicians. However, several reviews noted issues with customer service, particularly in communication and scheduling. While most installers were described as friendly and knowledgeable, delays and lack of follow-up were recurring themes that frustrated users. Despite these service shortcomings, the quality of installation work generally received high marks, contributing to a solid reputation for Pod Point in the electric vehicle charging market.

Source: Trustpilot Reviews of Pod Point is rated "Excellent" with 4.5

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Customer Feedback Analysis of Pod Point is rated "Excellent" with 4.5

Explore Pod Point's customer feedback with our in-depth analysis on installation and service. Maximize your EV charging investment.

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Custom Date - Mar 14, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Smooth & expedient installation.

    Our installation technician, Josh, was excellent. Thorough and professional. Smooth installation.

    Sentiment
    • Positive
    Content
    • Installer Professionalism
    Mar 07, 2025
  • Short waiting time for installation

    Short waiting time for installation, very straightforward process.

    Sentiment
    • Positive
    Content
    • Timeliness of Service
    Mar 07, 2025
  • Lewis was great

    Lewis was prompt, personable and efficient.

    Sentiment
    • Positive
    Content
    • Installer Professionalism
    Mar 06, 2025
  • Friendly and efficient

    The installer was very personable and did a neat and efficient job.

    Sentiment
    • Positive
    Content
    • Installer Professionalism
    Mar 06, 2025
  • Installation was well done

    Installation was well done

    Sentiment
    • Positive
    Content
    • Workmanship Quality
    Mar 06, 2025
  • Quick

    Quick. Clean

    Sentiment
    • Positive
    Content
    • Workmanship Quality
    Mar 06, 2025
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Sentiment Analysis (limited preview)
60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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