Mixed User Sentiment Towards PNC Mobile App
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Mixed User Sentiment Towards PNC Mobile App

Users have mixed feelings about the PNC Mobile app, with complaints regarding Zelle service issues, transaction delays, and frequent network errors. Some users find the app easy to use for basic banking functions, while others express frustration with its reliability and lack of advanced features. Customer service interactions to resolve issues seem to vary in effectiveness. Overall, opinions are polarized, with some praising the app's simplicity and convenience, while others criticize its performance and functionality.

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  • UX/UI Designers
  • Mobile App Developers
  • Customer Experience Specialists
  • Banking Executives

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Sucks. Won't verify for mobile. Useless if you can't use the service through your phone.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Mar 13, 2024

  • Zelle is not working. Zelle service is broken on PNC Bank. It can't to be fix. Nobody fix Zelle on PNC. I'm disappointed. PNC is a clown 🤡 this is suck.

    Sentiment
    • Negative
    Content
    • Zelle Service
    Mar 12, 2024

  • It's very easy to use and I like PNC Bank very much

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 12, 2024

  • Thank you great people! Joed really big help.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 12, 2024

  • Not good. Never have a good experience with Zelle/PNC app. Would be nice if you could transfer funds through Zell via online banking on computer, etc. without using your phone or apps.

    Sentiment
    • Negative
    Content
    • Zelle Service
    Mar 12, 2024

  • I've had nothing but wonderful experiences with this app and if something pops up wrong it always has an explanation with it, so the customer understands what's going on. Absolutely wonderful website.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 11, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PNC Mobile based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Mobile App Developers, Customer Experience Specialists, Banking Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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