Mixed Reviews for Petland Frisco
Unlock Insights: Petland Frisco Customer Feedback Report

Mixed Reviews for Petland Frisco

2930 Preston Rd Unit 810, Frisco, TX 75034, United States

Petland Frisco has a mix of positive and negative reviews. Some customers appreciate the helpful and knowledgeable staff, AKC certification, and financing options. However, there are concerns about puppies coming from puppy mills, rude customer service, and sick puppies. One customer had a distressing experience with a puppy's health and incurred a large vet bill. Others mention high prices and unnecessary package deals. Despite these mixed reviews, some customers recommend Petland Frisco for its selection and friendly staff.

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  • Veterinarians
  • Animal Welfare Advocates
  • Retail Business Analysts
  • Customer Experience Managers

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Featured Content
  • Always nice and helpful. Large assortment of supplies and excellent food for your pets.

    Sentiment
    • Positive
    Content
    • Positive Experience with Puppies and Animals
  • Bought a mini Aussie from here and the manager and employee were very nice but she has Giardia( parasites) along with kennel cough. I paid $6k and she’s sick right off the bat.. please go to a reputable breeder instead.

    Sentiment
    • None
    Content
    • Negative Experience with Sick Puppy
  • We bought a mini aussie from petland Frisco. I didn't care for the way they have dog package that includes things you probably won't use especially if you don't live in the area. Also they led us to believe vet checked out and vaccinated puppy. When we took our puppy to our vet they wouldn't accept vaccine because thet weren't given by vet. Our vet also said she was under weight due to being in pet store most likely. She also had hook worms. I would not recommend Petland

    Sentiment
    • Negative
    Content
    • Mixed Experience with Vet Care
  • Petland is The BEST!!!!Thankyou Petland!!! You are the BEST!!! The puppies are always happy and healthy!!! Most trusted and amazing staff, Nick is the best. 😬…I Have Nothing but great experiences with the pups, my whole family each has one from frisco. They are All doing awesome.I recommend this store, it’s a safe place to shop…

    Sentiment
    • Positive
    Content
    • Positive Experience with Puppies and Animals
  • DO NOT BUY FROM THIS STORE, READ THE STORY.I am writing to express my deep concern and disappointment regarding a distressing experience I recently had after acquiring a puppy from Pet Land Frisco.Despite taking the puppy to Pet Land Frisco within the warranty period and receiving assurances about his well-being, I later discovered that I had been misled. On Christmas Eve, the puppy showed no improvement, leading to an emergency visit to the veterinarian and incurring an unexpected and staggering bill totaling many thousands of dollars.This heartbreaking situation has raised serious questions about the honesty and integrity of Pet Land Frisco. It is disheartening to think that the well-being of these innocent animals is being compromised for the sake of profit at the end of their year. My children are in tears as we wait at the emergency room, uncertain if the puppy will make it through the night.I implore you to reconsider supporting Pet Land Frisco for pet purchases. My experience serves as a stark warning about the potential risks and emotional toll involved. The store failed to fulfill its responsibilities despite clear communication about the puppy's condition, leading to a devastating outcome that could have been prevented with proper care during the initial check-up.I am committed to sharing my story with the public and on various media platforms to raise awareness about the unethical practices at Pet Land Frisco. We must stand together to advocate for the welfare of animals and encourage responsible and ethical practices in the pet industry.I will keep you updated on the situation after my visit on Tuesday, and I encourage you to think twice before making a purchase from Pet Land Frisco. Let us unite in making informed choices to ensure the well-being, care, and love these animals deserve.

    Sentiment
    • Negative
    Content
    • Negative Experience with Sick Puppy
  • I strongly don’t support PetLand. Most of the puppies come from Puppy Mills.

    Sentiment
    • Negative
    Content
    • Concerns about Puppy Mills
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