PetFirst Insurance: Overwhelmingly Negative Customer Reviews
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PetFirst Insurance: Overwhelmingly Negative Customer Reviews

PetFirst Pet Insurance has received overwhelmingly negative reviews from customers. Common complaints include poor communication, claim denials, high premiums, lack of coverage for pre-existing conditions, and unexpected policy changes.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Over 100% increase of rate without notice

    They increased my policy from $44 to over $100 without notice. In the middle of a pandemic with job crisis. And after years of not paying claims with 100 excuses. No comments,.

    Sentiment
    • Negative
    Content
    • None
    Aug 27, 2020
  • Awful

    Awful, just play the run around game keep requested repetitive information or stating they have not received enough information. This is a rip off. They take your money but dont process clams

    Sentiment
    • Negative
    Content
    • None
    Feb 13, 2020
  • The worst customer care

    The worst customer care, policy is a sham, don’t waste your money they will wiesel out of any claim. Oh and if someone called Samantha answers do yourself a favor and hang up!

    Sentiment
    • Negative
    Content
    • None
    Dec 25, 2019
  • This is worthless pet insurance

    This is worthless pet insurance. My money buys my nothing and it's expensive. Every claim has a $250.00. minimum. I suggest you look for other insurance as I am doing right now.

    Sentiment
    • Negative
    Content
    • None
    Jul 06, 2018
  • Mike L

    Great! They handled my claim quickly without any hassles. Submitting the claim online was very easy and helpful.

    Sentiment
    • Positive
    Content
    • None
    Dec 27, 2017
  • Love them

    I was not a big fan of their claims process.. but they listened to their customers and now it is just so easy.. love your agility to respond to your own problems and in turn help the customers. Would definitely recommend to others

    Sentiment
    • Positive
    Content
    • None
    Dec 05, 2017
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PetFirst Pet Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Product Managers, Marketing Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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