Mixed Reviews for Peninsula Excelsior Singapore Hotel
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Mixed Reviews for Peninsula Excelsior Singapore Hotel

Unlock Insights: Peninsula Excelsior Singapore Hotel Feedback Analysis

5 Coleman St, Singapore 179805

Mixed reviews for Peninsula Excelsior Singapore, A Wyndham Hotel. Guests appreciate the central location, renovated rooms, and helpful staff. However, some report issues with room cleanliness, outdated facilities, and poor customer service. The hotel's proximity to attractions and public transportation is praised, but noise from renovations and inconsistency in amenities are noted concerns.

Source: Google Business Reviews of Peninsula Excelsior Singapore, A

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Customer Feedback Analysis of Peninsula Excelsior Singapore, A

Insightful analysis of customer feedback for Peninsula Excelsior Singapore, revealing key strengths and areas for improvement.

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  • Rooms: Clean and housekeeping staff are very helpfulWalkability: Can walk everywhere. Just need to pace oneself due to the humidityFood & drinks: Cafes in all shopping centres, and plenty to choose from

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Rooms are newly renovated. Majestic views. Thank you to the Filipina concierge who was so welcoming during our stay❤️‍🔥

    Sentiment
    • Positive
    Content
    • Room Quality and View

  • Wir hatten ein Zimmer gebucht mit Ausblick auf das Sans Hotel. Der Ausblick und der Service im Hotel ist hervorragend.

    Sentiment
    • Positive
    Content
    • Room Quality and View

  • The hotel and rooms are old but definitely have a great view and friendly staff. There is a construction in the hotel but it’s between 9-6 which we were out and about

    Sentiment
    • Positive
    Content
    • Noise Disturbance

  • Great hotel in perfect location for all this wonderful city has to offer. Just being refurbished so our room was a new one and was great. Great view from 22nd floor skylounge.

    Sentiment
    • Positive
    Content
    • Room Quality and View

  • 場所がいいので、部屋のわりに料金は高めです。それでもシンガポール人気で来客は多いから、安くなるわけはないと言うところでしょう。近くにコンビニやらバス停やら地下鉄までいろいろあるので、さらに有名観光地にも徒歩圏内ということで仕方ありません。

    Sentiment
    • None
    Content
    • Value for Money
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54 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Peninsula Excelsior Singapore, A Wyndham Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Hospitality Consultants, Marketing Professionals, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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