Oura App Update: User Dissatisfaction with New Interface and Functionality Issues
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Oura App Update: User Dissatisfaction with New Interface and Functionality Issues

The recent updates to the Oura app have sparked widespread dissatisfaction among users, primarily due to a confusing new user interface (UI) that makes navigation difficult and obscures important data. Reviewers express frustration over the app's reduced accessibility compared to previous versions, highlighting issues with data accuracy and customer support. Many users report decreased battery life in their devices and a lack of responsiveness from customer service. The changes have led to a significant number of users considering discontinuing their subscriptions. While some users still appreciate the ring's capabilities, the overwhelming sentiment reflects disappointment with the app's usability and functionality following the latest updates.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Please go back to the other app interface.

    This new one is so clunky and convoluted.

    Sentiment
    • Positive
    Content
    • User Interface Issues
    Nov 06, 2024
  • Updated app

    I will be discontinuing the use of my ring and shoving it in a drawer somewhere due to the AWFUL update of the app..

    Sentiment
    • Negative
    Content
    • Feature Removal Discontent
    Nov 03, 2024
  • Not worth the money

    I paid a lot for my ring and have to pay a monthly subscription for it and the data that shows up in the app is inaccurate.

    Sentiment
    • Negative
    Content
    • Subscription Value Disappointment
    Oct 31, 2024
  • Horrible app experience

    Not sure who redesigned the user interface, but this is probably the most inaccessible app I have ever used. I would rather use another device.

    Sentiment
    • Negative
    Content
    • User Interface Issues
    Oct 29, 2024
  • No Update

    After a number of attempts my phone app will not update. No help from Oura. No problem for my wife to update with her newer phone. Both are iPhones.

    Sentiment
    • Negative
    Content
    • Customer Support Complaints
    Oct 28, 2024
  • Can’t find anything with the new UI

    Please change back to the old UI or give users a choice at least.

    Sentiment
    • Negative
    Content
    • Preference For Old Version
    Oct 27, 2024
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Sentiment Analysis (of 30 reviews)
-57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Oura based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Support Specialists, Digital Marketers, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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