Critical Analysis of Traeger Grills Pro 780: Quality Control, Customer Service, and Performance Concerns
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Critical Analysis of Traeger Grills Pro 780: Quality Control, Customer Service, and Performance Concerns

Customers have expressed dissatisfaction with the Traeger Grills Pro 780, citing issues with quality control, damaged parts upon delivery, inaccurate temperature readings, and difficulties with customer service and technical support. Common complaints include dents, scratches, malfunctioning control panels, and short circuits. Many users find the smoke flavor lacking, the Wi-Fi connectivity problematic, and the temperature control inconsistent. Despite its ease of use and assembly, the Traeger Pro 780 falls short of expectations, leading some buyers to regret their purchase and seek alternatives.

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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  • Delicate

    Auger broke 3 inches from the shaft after just a few months of use

    Sentiment
    • Negative
    Content
    • Quality Concerns
    Dec 22, 2023
  • Low quality production

    Received my traeger with sealant sloppily done and my grill grates scuffed. Quality is extremely low for the price

    Sentiment
    • Negative
    Content
    • Quality Concerns
    Sep 09, 2023
  • Had a bad temperature probe. Traeger will ship new one on Monday.

    The grill has been very easy to use. The food comes moist and tasty. The food is almost impossible to burn.

    Sentiment
    • Positive
    Content
    • Grilling Performance
    Aug 05, 2023
  • Damaged upon arrival

    Very excited to try out new smoker as old one just broke, arrived today only to open it with multiple scratches and a dent.

    Sentiment
    • Negative
    Content
    • Quality Concerns
    Aug 03, 2023
  • Temp probes do not work

    Neither ambient or probe temp is anywhere close to accurate. Used three different probes and they are all within a degree. The ones that are part of the smoker are 15-40 degrees off. Ridiculous.

    Sentiment
    • Negative
    Content
    • Temperature Control and Accuracy
    Jul 08, 2023
  • Easy set up

    I've always used an off set smoker, this is great if you're wanting to visit and not be a shave to your wood smoker.

    Sentiment
    • Positive
    Content
    • Grilling Performance
    Jun 11, 2023
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Traeger Grills Pro 780 Electric Wood Pellet Grill and Smoker with WiFi and App Connectivity, Bronze based on online reviews collected from Amazon. The analysis helps Product Managers, Quality Assurance Specialists, Customer Service Managers, Retail Purchasing Agents, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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