Exceptional Customer Service and Efficient Refinancing Process
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Exceptional Customer Service and Efficient Refinancing Process

Title: Exceptional Customer Service and Efficient Refinancing Process. Customers highly praise the loan advisors like Rachel Ross, Michelle Wright, and Jesse Herrera for their professionalism, communication skills, and ability to deliver quick results. Refi.com's team is commended for making the refinancing process smooth, fast, and stress-free for clients.

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  • Loan Officers
  • Customer Service Managers
  • Marketing Professionals
  • Business Strategists

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Custom Date - May 20, 2024
Featured Content
  • Michelle was so helpful through this…

    Michelle was so helpful through this process. It was easy and quick. She kept in constant touch with us, answered questions, and was quick with responses. Would definitely recommend.

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Aug 03, 2022
  • Best Agent Ever !

    Best Agent Ever !! Rachel was very responsible and informative . My Refi couldn’t won better .

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Jun 10, 2022
  • Best customer service

    Rachel Ross was very professional she took care of business the way that it should be I highly recommend her I will definitely use her again ⭐️⭐️⭐️⭐️⭐️ The best I♥️ Sincerely, Halberth Mendez

    Sentiment
    • Positive
    Content
    • Loan Officer Expertise
    May 27, 2022
  • Rachel Ross

    My family could have not made a better choice than having Rachel take care of our first-time home loan. If I never need anything ever again I will never think of going with anyone else to handle the care of my family.

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Apr 14, 2022
  • Michelle it was very attentive to…

    Michelle it was very attentive to details very clear and patiently and she always working hard to get the best rate ato my own convenience so I really appreciate her dedication and hard. Thank you so much!

    Sentiment
    • Positive
    Content
    • Loan Process Efficiency
    Mar 17, 2022
  • Great loan

    The experience with refi was great, Michelle Wright handle everything with no problems loan closed very quickly. It was great working with her. John

    Sentiment
    • Positive
    Content
    • Refi.com Services Excellence
    Feb 03, 2022
  • See All Reviews
Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Swell Loans LLC  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Loan Officers, Customer Service Managers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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