Issues and Frustrations with Rivals App: Users Demand Improvements
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Issues and Frustrations with Rivals App: Users Demand Improvements

Many users are experiencing issues with the Rivals app, including inability to access premium content, frequent crashes, and bugs. The app lacks essential features and is not user-friendly. Yahoo Sports' takeover of Rivals has negatively affected the app's performance. Users are demanding improvements and threatening to cancel subscriptions. The app is considered the worst on iOS, with poor customer support. Overall, the app needs attention and significant improvements.

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Custom Date - Apr 17, 2024
Featured Content
  • Bugs

    You can’t see or use the user profile, messages, notifications or search tabs at the top of the right side of the banner. I have resorted to using the web version. Hope this is fixed bc it is a deal breaker.

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 12, 2022
  • Premium

    Like other reviews below, unable to access material that I’m paying for. Uninstalled and re-installed 3 times still not working. It amazes me that yahoo puts out an app this bad.

    Sentiment
    • Negative
    Content
    • Subscription Issues
    Feb 27, 2021
  • Worst App

    This is by far the worst app on IOS backed up by Yahoo “customer support”. Almost impossible to make improvements when you make it impossible for anyone to contact you.

    Sentiment
    • Negative
    Content
    • App Performance
    Feb 21, 2021
  • App doesn’t work

    Only functional part of the app is the message board. None of the content items from the main page are visible. If you try to access them from links on the message board it just says “oops we fumbled”.

    Sentiment
    • Negative
    Content
    • Content Accessibility
    Jan 27, 2021
  • App is not user friendly

    This app is not user friendly. Very hard to find content and where is the list to see about players? The layout need fixing. I use to really like rivals but dont ever use them anymore because of how bad the app is...

    Sentiment
    • Negative
    Content
    • User Interface
    Jan 26, 2021
  • Good service, poor app

    I’ve had a subscription for many years and the app is a constant frustration. Lots of bugs and crashes, and not much updating or attention paid to usability.

    Sentiment
    • Negative
    Content
    • Bugs and Crashes
    Nov 14, 2020
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Sentiment Analysis
-80 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Rivals - College Recruiting based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Support Specialists, UX/UI Designers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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