Exceptional Service and Facilities at Conrad Manila
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Exceptional Service and Facilities at Conrad Manila

Unlock Insights on Conrad Manila's Outstanding Service

Seaside Boulevard Corner Coral Way Mall of Asia Complex, Pasay, Luzon 1300 Philippines

Conrad Manila receives praise for its excellent service and facilities, with special mentions for staff members MJ, Joel, Francis, Mike, Cristine, and Kuya Maverick. The hotel's location and view are also highly praised. Guests recommend dining at China Blue and Locavore, as well as enjoying drinks at the Sea Lounge and C Lounge. The customer service at Brasserie on 3 and C Lounge receives high praise, with mentions of staff members JM, Anna, and Melo. Overall, the hotel provides exceptional hospitality, cleanliness, and amenities.

Source: Tripadvisor Reviews of Conrad Manila

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Customer Feedback Analysis of Conrad Manila

Discover exceptional service & facilities at Conrad Manila with our in-depth customer feedback analysis report.

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  • Good food and ambiance

    Really love the food! We like all dishes and beverages ordered. Ambiance was good too. I just find the response time slow. It will also be good if service water was already served the moment we sat on our table.

    Sentiment
    • Positive
    Content
    • Food and Dining
  • Worth trying

    Excellent and very accommodating staff. Very good choices of food fronting Manila Bay during breakfast. Room, bed, toilet was also nice and comfortable. Highly recommended and worth spending. Keep it up!!!

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Conrad Lounge

    Anna provided exceptional customer service during our visit at Conrad. Her friendliness and attentiveness greatly enhanced our experience. The afternoon tea set was delicious. Overall, a great time!!!

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Great service above and beyond

    I had fantastic service from Cristine in the C Lounge. Not only was she friendly fast and efficient she actually helped with info for my training presentation as a native of the Philippines. Thank you

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Excellent

    Marlo and Robelyn did an excellent job taking care of my room. They are very professional and friendly. The room is clean. And the service was excellent. So I would say overall the experience has been a very good one.

    Sentiment
    • Positive
    Content
    • Service and Staff
  • Superb hospitality!

    The hotel has beautiful view and scenery. Easy access. Very warmth, good manner and helpful staff...anywhere and anytime. The Phillipines hospitality. The room is really superb and clean. Excellent!!!

    Sentiment
    • Positive
    Content
    • Location and View
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Sentiment Analysis (limited preview)
93 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Conrad Manila based on online reviews collected from Tripadvisor. The analysis helps Hospitality Managers, Customer Experience Analysts, Marketing Professionals, Hotel General Managers, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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