Discover Key Insights: Hotel Eden au Lac Feedback Report
HotelEden au Lac receives mixed reviews from guests. While the location and views are praised, some guests highlight issues with outdated rooms, lackluster meals, and high prices. The staff is generally friendly, but there are complaints about cleanliness and maintenance. The wellness facilities are appreciated, but the overall experience falls short of a true 5-star standard.
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Toller Service der sehr bemüht ist den Gästen einen schönen Aufenthalt zu bieten, tolle Lage, sehr gutes Essen und ein klasse Wellnessbereich - Hotel sehr zentral für Ausflüge aber ruhig, wir haben es sehr genossen und werden wieder kommen.
Sentiment
Positive
Content
Service and Staff
Aug 01, 2019
wie immer, einfach super
es gibt fast keine Superlative mehr. Denn, was hier an Gastfreundschaft unter der Leitung von Nathalie Mack geboten wird, ist kaum mehr zu überbieten. Spezielle Wünsche werden nach Möglichkeit erfüllt. Die Ambiente im Hotel wurde nochmals verbessert und die Aussicht auf den Nonnensee ist einmalig. Fahren Sie hin und geniessen Sie und lassen Sie sich verwöhnen.
Sentiment
Positive
Content
Service and Staff
Jun 01, 2019
Wochenende in Echternach
Wir haben mit Freunden ein sehr schönes Wochenende im Eden verbracht. Tolle Lage, freundliches Personal, super Essen/Frühstück und schöner grosser Wellnessbereich. Das Zimmer (Suite) war sehr gross mit Balkon zum See und hatte sogar eine kleine Sauna im Zimmer! Alles super sauber und gepflegt. Der Stil ist etwas "80er Jahre", aber durchaus schön und ansprechend. Alles insgesamt ein schönes entspannendes Wochenende. SEHR ZU EMPFEHLEN
Sentiment
Positive
Content
Facilities and Amenities
Aug 01, 2018
Erleben, Sehen und Staunen
einfach fantastisch. Hier werden Mann / Frau von der Ankunft bis zur Abreise total verwöhnt mit einer kaum mehr zu überbietender Gastfreundschaft unter der Leitung von Nathalie Mack. Dazu kommt die herrliche Umgebung vom Hotel und die besonderen Sehenswürdigkeiten vom Städtchen Echternach mit seiner Basilika.
Sentiment
Positive
Content
Service and Staff
Jun 01, 2018
Wieder wie früher
Nach dem verschiedene Verbesserungen und Erneuerungen vorgenommen wurden kann das Hotel wieder bestens empfohlen werden. Es stimmt alles wieder, wie zu früheren Zeiten. Der Empfang durch die Verantwortliche Chefin Frau Mack bis zur Abreise sind bemerkenswert. Nichts war ihr und dem gesamten Personal zu viel und wir fühlten uns wohl und gut betreut.
Sentiment
Positive
Content
Service and Staff
Jun 01, 2016
Die besten Zeiten sind vorbei
Das Hotel ist in die Jahre gekommen und genau so ist das Ambiente. Am schlimmsten war das Restaurantangebot! Samstag Abend konnte man nur vom Massenbuffett essen und das für einen total überteuerten Preis. PP für 63€ und dafür gab es nur Geflügel und Fisch als Hauptgang. In keinem Falle fünf Sterne würdig!
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Hotel Eden au Lac based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Marketing Professionals in Tourism, Investors in the Hospitality Industry to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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