Old Mutual App User Feedback Highlights Major Issues and Frustrations
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Old Mutual App User Feedback Highlights Major Issues and Frustrations

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The Old Mutual app has received substantial negative feedback from users, primarily due to persistent login issues and technical errors that hinder functionality, such as submitting claims and viewing investment details. Many users have noted that recent updates have exacerbated these problems, with login failures and restricted access to essential features like withdrawal tracking and beneficiary information. Despite some praise for its user-friendly interface and suggested improvements, a significant number of users express frustration over the app's inability to perform basic functions. The app's design and functionality appear to be a major concern, with calls for better usability and clearer communication of investment performance.

Source: App Store Reviews of Old Mutual

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Customer Feedback Analysis of Old Mutual

Insightful analysis of Old Mutual App user feedback highlighting key issues & improvement areas.

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Custom Date - Apr 24, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Time to pay

    They take forever to pay claims

    Sentiment
    • Negative
    Content
    • Claim Processing Delays
    Mar 11, 2025
  • Log in issue

    The app does not allow me to log in (Page expired) issue

    Sentiment
    • Negative
    Content
    • User Login Problems
    Jan 09, 2025
  • Worst company ever

    Worst company and worst app I’ve ever been on

    Sentiment
    • Negative
    Content
    • Customer Service Concerns
    Dec 12, 2024
  • Update data unavailable???

    Why off line……

    Sentiment
    • Negative
    Content
    • User Experience Design
    Nov 17, 2024
  • Log in problem

    I cannot log into the app my user name and password is correct

    Sentiment
    • Negative
    Content
    • User Login Problems
    Jun 05, 2024
  • My app is not working at all

    What could be the problem

    Sentiment
    • Negative
    Content
    • User Login Problems
    May 05, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Old Mutual based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Service Executives, Mobile App Developers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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