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Nike Faces Criticism for Poor Service and Return Issues: Customer Reviews
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    • Customer Service Directors
    • Retail Analysts
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Nike Faces Criticism for Poor Service and Return Issues: Customer Reviews

Unlock Insights: Nike Customer Feedback Analysis Report

Nike has received overwhelmingly negative feedback from customers, primarily related to poor customer service, issues with returns, and unfulfilled orders. Many reviews highlight frustrations over delayed refunds, lack of communication, and difficulties in reaching customer support. Customers report that despite following return procedures, Nike claims not to have received returned items, leading to demands for payment. Additionally, issues with website functionality and payment processing were noted. While a few reviews mention positive experiences with order fulfillment, the predominant sentiment is one of dissatisfaction and disappointment, prompting several customers to vow never to shop with Nike again.

Source: Trustpilot Reviews of Nike wordt als "Slecht" beoordeeld met

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Customer Feedback Analysis of Nike wordt als "Slecht" beoordeeld met

Dive into customer opinions on Nike with our analysis report covering service, returns, and more. Insights for strategic decisions.

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Custom Date - Dec 07, 2025
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  • Steeds goede ervaring bij verzending en…

    Steeds goede ervaring bij verzending en retour, ook bij garantie afhandeling.

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Jul 30, 2025
  • Super ik heb er al vaker besteld

    Super ik heb er al vaker besteld. Snelle levering en bij retournering ook niet moeilijk doen. Snelle afhandeling.

    Sentiment
    • Positive
    Content
    • Order Fulfillment Delays
    Apr 18, 2025
  • Snkrs is kwel

    Snkrs is onzin en een totale verspilling van je tijd.

    Sentiment
    • Negative
    Content
    • Website Usability Issues
    Mar 18, 2025
  • gister besteld,vandaag al in huis

    gister besteld,vandaag al in huis,ging zeer snel zoals altijd,goeie zaak,ik bestel hier al jaren.

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Aug 08, 2024
  • Zeer slechte communicatie

    Zeer slechte communicatie! Onmogelijk om na aankoop product contact met hun te krijgen ...

    Sentiment
    • Negative
    Content
    • Lack Of Communication
    Aug 07, 2024
  • Top!

    Bij Nike is er nog nooit iets misgegaan. Als iets niet past kun he t altijd retourneren en je krijgt je geld terug

    Sentiment
    • Positive
    Content
    • Return Process Problems
    May 26, 2024
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Sentiment Analysis (limited preview)
-53 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nike wordt als "Slecht" beoordeeld met 2 / 5 op Trustpilot based on online reviews collected from Trustpilot. The analysis helps Brand Managers, Customer Service Directors, Retail Analysts, E-commerce Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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