Positive Feedback for NewDay USA's Professionalism and Communication
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Positive Feedback for NewDay USA's Professionalism and Communication

NewDay USA receives positive feedback from customers, especially regarding their loan processors and agents who are praised for their professionalism, communication, and efficiency. Customers appreciate the smooth process, timely updates, and the overall support provided. However, some reviewers mention concerns about interest rates and specific policies. Overall, the majority of customers recommend NewDay USA for refinancing, highlighting the helpfulness and knowledge of their representatives.

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  • Customer Experience Specialists
  • Financial Analysts
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Custom Date - May 18, 2024
Featured Content
  • Blake was most helpful

    Blake was most helpful. I am very happy with the way he handled it and kept me updated. You guys are the best, thanks

    Sentiment
    • Positive
    Content
    • Agent Appreciation
    Apr 15, 2024
  • Review for Ari

    Ari was a great help. He was supportive and helpful and made the experience easy.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 03, 2024
  • Our loan servicing rep was Juan…

    Our loan servicing rep was Juan Delgado, he was awesome, kept us informed, explained everything and made the process very easy!

    Sentiment
    • Positive
    Content
    • Agent Appreciation
    Apr 02, 2024
  • Our Servicers name was Ryan Kattell

    Our Servicers name was Ryan Kattell. He was awesome! He was very courteous, helpful and friendly. He went through and explained the whole refi process with us. He kept us in the loop doing the whole process. It went so smoothly and fast!! Thank you Ryan!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 01, 2024
  • The New Day representatives were very…

    The New Day representatives were very professional and extremely helpful. The whole loan process wascompleted in a very timely manner. The New Day representatives were always available for questions or concerns throughout the loan process. I sincerely felt that these representatives did their best to provide us with the best loan experience.

    Sentiment
    • Positive
    Content
    • Efficient Process
    Mar 29, 2024
  • Very easy process

    Very easy process, no hassling by the representative everything was completed in a timely manner.

    Sentiment
    • Positive
    Content
    • Efficient Process
    Mar 23, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for NewDay USA  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Experience Specialists, Financial Analysts, Product Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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