Executive Summary of New Balance Customer Reviews on Trustpilot
Unlock Insights: New Balance's Trustpilot Review Analysis
New Balance has received overwhelmingly negative feedback on Trustpilot, showcasing a rating of 1.4 out of 5. Many customers reported issues ranging from poor product quality, such as trainers falling apart or not matching the online images, to severely inadequate customer service. Complaints include difficulties with returns, delayed refunds, and a lack of responsiveness from support teams. The shipping process is also criticized, with issues related to delivery errors and missing items. Overall, these reviews highlight a troubling pattern of dissatisfaction among consumers, indicating that New Balance needs significant improvements in both product quality and customer service to regain customer trust.
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It is not what went wrong this time I don't have any kind of accounts with any NB stores or companies so why would y'all charge my card for 79.99 need my money back
Sentiment
Negative
Content
Refund Process Complaints
Apr 27, 2025
Racist company!
Racist company!No White people in their new advert - disgraceful!!!!
Sentiment
Negative
Content
Disappointment in Product Variations
Apr 14, 2025
I try to buy trainers on the website…
I try to buy trainers on the website and they don't have sizes for many products 🤣🤣🤣.Why New Balance is still keeping the website active?🤣🤣🤣
Sentiment
Negative
Content
Online Shopping Experience
Mar 13, 2025
Ordered size 12, received 11.5
Bought a size 12 and got sent a size 11.5!12s are now out of stock so I can’t even reorder.
Sentiment
Negative
Content
Size and Fit Issues
Feb 21, 2025
993 shoes (made in the USA) for £210
These shoes are really disappointing. The quality feels cheap, and they started falling apart after only a few wears. Not worth the price. I wouldn’t recommend them.
Sentiment
Negative
Content
Product Quality Concerns
Feb 10, 2025
Returned an item
Returned an item. Received at NB’s warehouse on 10/12. Returned well within the return period. Still not received a refund despite emails and calls. Appalling customer service.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for New Balance is rated "Bad" with 1.4 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Customer Experience Managers, Product Quality Analysts, Retail Strategy Consultants, Brand Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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