Critical Feedback on Netflix: Household Policy, App Functionality, Content Selection
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Critical Feedback on Netflix: Household Policy, App Functionality, Content Selection

Unlock Insights: Netflix Customer Feedback Analysis

Netflix faces criticism for its household policy, app functionality, and content selection from users. Complaints range from difficulty in watching due to location verification, lack of specific episodes or features like picture-in-picture, and the app's user interface issues. Users express frustration over poor service quality, bugs, and glitches, suggesting alternatives like Hulu or Peacock. While some appreciate the platform's content variety and download feature, others highlight inappropriate content recommendations and lack of updates for favorite shows.

Source: App Store Reviews of Netflix

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Customer Feedback Analysis of Netflix

Insightful Netflix feedback report covering household policy, app issues, and content critiques.

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Custom Date - Mar 05, 2025
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  • NO SHARING.??

    Can’t watch because I’m not apart of the household?????? 😡 I’m part of the family I’m just in a different location. Stupid. I should be able to watch without getting a verification every 2 weeks. This is ridiculous. Going back to YouTube !

    Sentiment
    • Negative
    Content
    • User Account Access Issues
    Apr 14, 2024
  • PLEASE KEEP OCTONAUTS

    Please keep octonauts everyone loves it even though it’s old. It was my favorite show as a little kid. Just please. I am begging.

    Sentiment
    • None
    Content
    • Favorite Shows Removal Requests
    Apr 14, 2024
  • Hate Netflix

    What is happening with Netflix? I am paying for it to crash repeatedly. I can’t get more than 10 mins into a show or movie without it freezing or completely crashing. Paying more than any service I have and can’t even watch it. And NO - it’s not my internet. I don’t have any issues with Hulu, Prime or Sling…just crappy Netflix. So over it. Thinking of saving my $20 a month and canceling. You think you are bigger than you are while providing the worse service possible.

    Sentiment
    • Negative
    Content
    • Streaming Quality and App Stability
    Apr 14, 2024
  • Is PIP Gone?

    Did Netflix take away the picture-in-picture capability from the ad-supported tier? I can no longer view the app in the corner of the screen. I don’t understand, PIP is built into iOS.

    Sentiment
    • None
    Content
    • App Functionality and Update Requests
    Apr 13, 2024
  • Bring back Minecraft story mode!!

    Hey guys, this is just a little suggestion by the way. I used to watch Minecraft Story Mode A LOT on Netflix but when you took it off, I was DEVASTATED because it was and still is my fav Netflix show so I am writing this because I wanted to ask you guys to bring back the show. Of coarse, I think your app is great, keep up the great work.

    Sentiment
    • Positive
    Content
    • Favorite Shows Removal Requests
    Apr 13, 2024
  • Pls add more seasons to shera

    I have been watching shera for years and I love it, but I just feel like it had a good ending and also having a cliffhanger.Please, please add more seasons! I also don’t like the update but never mind that.

    Sentiment
    • Positive
    Content
    • Favorite Shows Removal Requests
    Apr 13, 2024
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-40 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Netflix based on online reviews collected from App Store. The analysis helps Content Strategists, Product Managers, Digital Marketers, User Experience Designers, Media Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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