Mixed Reviews: Prompt Customer Service, App Features, and Billing Concerns at Nebula
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Mixed Reviews: Prompt Customer Service, App Features, and Billing Concerns at Nebula

Nebula received mixed reviews, with many customers praising their prompt and helpful customer service, while others complained about unexpected charges and difficulties in canceling subscriptions. Positive feedback highlighted the app's psychics, free reports, and professional support team. Negative reviews focused on alleged scams and unauthorized charges, leading to disputes and refund requests. Overall, Nebula's customer service responsiveness and product offerings were highlighted, despite some users experiencing billing issues and feeling misled.

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  • UX/UI Designers

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Custom Date - May 30, 2024
Featured Content
  • Best Horoskop App

    The free reports and analyses are great and the psychics are also very nicee.

    Sentiment
    • Positive
    Content
    • App Experience
    Apr 25, 2024
  • Was given a full refund after…

    Was given a full refund after explaining that I didn’t mean to subscribe. Great customer service.

    Sentiment
    • Positive
    Content
    • Refund Experience
    Apr 24, 2024
  • Quick response …

    They responded to my email on the same day! My issue was settled within one day!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 22, 2024
  • Very prompt response for my refund…

    Very prompt response for my refund request upon realizing that I was not aware what I was signing up for.

    Sentiment
    • Positive
    Content
    • Refund Experience
    Apr 17, 2024
  • Very professional site

    Very professional site, with top products and a very reactive customer care service.

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 17, 2024
  • Quick response

    Very quick to respond and helpful. Also understanding of specific situation. Great job!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 17, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Nebula  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Digital Marketing Specialists, Product Managers, Consumer Behavior Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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