Exceptional Customer Support and Quality Products Stand Out at NAKS Inc./HoodMart
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Exceptional Customer Support and Quality Products Stand Out at NAKS Inc./HoodMart

NAKS Inc./HoodMart receives high praise for their exceptional customer support, knowledgeable staff, quick response times, and quality products. Customers appreciate the helpfulness of employees like Tammy, Michelle, and Mike, who go above and beyond to assist with technical issues and part inquiries. While some reviews highlight delays in delivery or missing items, overall, the company is commended for its professionalism and ease of ordering. The support team's in-depth product knowledge and willingness to help customers troubleshoot set NAKS Inc./HoodMart apart as a top-notch provider in the industry.

Best for
  • Restaurant Owners
  • Commercial Kitchen Designers
  • Ventilation Systems Engineers
  • Business Consultants specializing in Hospitality
  • Customer Service Training Coordinators

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Custom Date - May 18, 2024
Featured Content
  • Judy Thomas was very knowledgeable and…

    Judy Thomas was very knowledgeable and easy to work with on placing my order

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 19, 2024
  • Great customer service easy to order

    Great customer service easy to order

    Sentiment
    • Positive
    Content
    • Ease of Ordering and Quick Turnaround
    Apr 07, 2024
  • Great customer service

    Deb was super helpful and fast with getting the quote around. She answered all my questions, and we even chatted about the eclipse that she hopes to see next week. I hope she gets a clear view of the sky;)

    Sentiment
    • Positive
    Content
    • Communication and Responsiveness
    Apr 05, 2024
  • Mike is extremely knowledgeable and easy to understand.

    Mike is extremely knowledgeable of the product and was outstanding in his technical support. He led me through the control logic panel/logic and it's connections to the vent hood system in an easy and very understandable way.Mike also made contact with me to ensure I was able to complete the wiring we had discussed the previous week. He took my call the day the system went live to ensure system was ready for power.Mike's support went above and beyond any other technical support I have known in either my personal or professional life in facility management.

    Sentiment
    • Positive
    Content
    • Technical Support Quality
    Apr 03, 2024
  • Very Descent Deal

    They were pretty prompt and answered questions rather efficiently. Just know that if one can afford it, the suppression system/hood package is a great deal. At least I think so, though I wasn't rich enough to get both at the same time. I did the hood and added the suppresion system later and it was a bit more pricier. Plus Hoodmart, as far as I gather, won't sell the SS independently, but only w/da purchase of a hood. I kinda wish I could have waited a lil longer and got both. Nonetheless it didn't play out for me that way. Happy Cooking Food Truckers!

    Sentiment
    • Positive
    Content
    • Product Quality and Knowledge
    Apr 03, 2024
  • Wonderful people to work with…

    Wonderful people to work with especially Judy Thomas helped me out very extensively to save time and money.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 01, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for NAKS Inc./ HoodMart   based on online reviews collected from Trustpilot. The analysis helps Restaurant Owners, Commercial Kitchen Designers, Ventilation Systems Engineers, Business Consultants specializing in Hospitality, Customer Service Training Coordinators to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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