NAKS Inc./HoodMart receives high praise for their exceptional customer support, knowledgeable staff, quick response times, and quality products. Customers appreciate the helpfulness of employees like Tammy, Michelle, and Mike, who go above and beyond to assist with technical issues and part inquiries. While some reviews highlight delays in delivery or missing items, overall, the company is commended for its professionalism and ease of ordering. The support team's in-depth product knowledge and willingness to help customers troubleshoot set NAKS Inc./HoodMart apart as a top-notch provider in the industry.
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Judy Thomas was very knowledgeable and easy to work with on placing my order
Sentiment
Positive
Content
Customer Service Excellence
Apr 19, 2024
Great customer service easy to order
Great customer service easy to order
Sentiment
Positive
Content
Ease of Ordering and Quick Turnaround
Apr 07, 2024
Great customer service
Deb was super helpful and fast with getting the quote around. She answered all my questions, and we even chatted about the eclipse that she hopes to see next week. I hope she gets a clear view of the sky;)
Sentiment
Positive
Content
Communication and Responsiveness
Apr 05, 2024
Mike is extremely knowledgeable and easy to understand.
Mike is extremely knowledgeable of the product and was outstanding in his technical support. He led me through the control logic panel/logic and it's connections to the vent hood system in an easy and very understandable way.Mike also made contact with me to ensure I was able to complete the wiring we had discussed the previous week. He took my call the day the system went live to ensure system was ready for power.Mike's support went above and beyond any other technical support I have known in ...
Sentiment
Positive
Content
Technical Support Quality
Apr 03, 2024
Very Descent Deal
They were pretty prompt and answered questions rather efficiently. Just know that if one can afford it, the suppression system/hood package is a great deal. At least I think so, though I wasn't rich enough to get both at the same time. I did the hood and added the suppresion system later and it was a bit more pricier. Plus Hoodmart, as far as I gather, won't sell the SS independently, but only w/da purchase of a hood. I kinda wish I could have waited a lil longer and got both. Nonetheless it di...
Sentiment
Positive
Content
Product Quality and Knowledge
Apr 03, 2024
Wonderful people to work with…
Wonderful people to work with especially Judy Thomas helped me out very extensively to save time and money.
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