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User Feedback on myBCA: Security Strong, Usability Lacking
  • 77 users bookmarked
  • Who is this report for?
    • Mobile App Developers
    • User Experience Designers
    • Product Managers
    • Digital Banking Strategists
    • Customer Service Executives
User Feedback on myBCA: Security Strong, Usability Lacking

Unlock Insights: myBCA App Customer Feedback Analysis

The myBCA app has received mixed reviews from users, highlighting both security strengths and significant usability issues. Many users report frequent unexpected logouts requiring OTP verification, which is inconvenient and incurs SMS charges. Specific complaints include difficulties in saving transaction proofs, app crashes after updates, and login errors. Users express frustration with the app's user experience, particularly regarding maintenance practices that often require re-authentication. Additionally, users request features like dark mode support, better integration with other services, and improvements in app reliability and performance. Overall, while some appreciate the app’s security features, the need for better functionality and user experience is clear.

Source: App Store Reviews of myBCA: New BCA Banking Apps

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Customer Feedback Analysis of myBCA: New BCA Banking Apps

Insightful analysis of myBCA app feedback, highlighting security, usability issues & user feature requests.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • aplikasi bodoh

    aplikasi tolol. keluar sesi sendiri. login lagi malah gak bisa

    Sentiment
    • None
    Content
    • Login Errors
    Nov 08, 2025
  • Ga ada pilihan nomor telpon negara indonesia

    Sesuai judul

    Sentiment
    • Negative
    Content
    • User Experience Problems
    Nov 06, 2025
  • Good

    Goooddd

    Sentiment
    • Positive
    Content
    • User Experience Problems
    Nov 06, 2025
  • Untuk pembuat

    Untuk pembuatan pin baru di app kenapa belum ada untuk kartu ATM baru?

    Sentiment
    • Positive
    Content
    • Feature Requests
    Nov 06, 2025
  • LOGIN OTP SMS

    otp sering tidak masukk

    Sentiment
    • Negative
    Content
    • OTP Verification Complaints
    Nov 05, 2025
  • Qris error

    Tidak bisa scan QRIS, hanya ada layar hitam padahal kamera baik2 saja

    Sentiment
    • Negative
    Content
    • App Compatibility Issues
    Nov 04, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for myBCA: New BCA Banking Apps based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Product Managers, Digital Banking Strategists, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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