User Frustrations with 세브란스 App
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User Frustrations with 세브란스 App

Users express frustration with the 세브란스 app, citing issues with appointment booking, error messages, slow loading, and login problems. They also encounter difficulties with features such as blood pressure and weight tracking. The app's performance is deemed subpar for a top-tier hospital.

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  • Mobile App Developers
  • Product Managers
  • User Experience Designers
  • Customer Service Managers
  • Healthcare Administrators

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Custom Date - Oct 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • 아.. 로그인이 안되면 뭘하죠

    카톡 로그인 누르면 무한 로딩 후 튕깁니다

    Sentiment
    • Negative
    Content
    • Loading Error
    Apr 04, 2023
  • 업데이트

    업데이트하고 앱버전체크가 안된다고 계속 실행이안되네요ㅠ

    Sentiment
    • None
    Content
    • App Version Check Issue
    Feb 24, 2023
  • 차량번호관리 오류

    아이폰 기종을 사용중인데
    차량번호관리를 들어가거나 차량등록 버튼을 누르면
    계속 로딩이 뜨면서 500 interver server error 라는 메시지가 뜹니다
    보완해주세용

    Sentiment
    • Negative
    Content
    • Performance and Speed
    Nov 23, 2022
  • 진심 궁금합니다

    진료예약 누르면 달력뜨고 증상까지 적으라고 한후 요청누르면 고객센터로 전화하라고 뜨는데 장난하시는건가요 이럴 거면 예약기능을 만들어 놓지 마시지요

    Sentiment
    • Negative
    Content
    • Reservation System Error
    Jan 04, 2022
  • 진료예약 변경

    진료예약 변경 서비스 이용하고 싶은데
    날짜 선택도 안되고 아무것도 되지 않아서
    이용 할 수가 없습니다
    사용가능하도록 수정 부탁드립니다.

    Sentiment
    • Negative
    Content
    • Reservation System Error
    Nov 03, 2021
  • 좋네요

    진료카드도 앱에 들어가있고 그동안 검사받았던 결과들 까지 볼 수 있어서 좋아요
    진료 예약일 확인이나 예약 변경,취소도 어플로 할 수 있어서 편리합니다!!

    Sentiment
    • Positive
    Content
    • User Interface Feedback
    Aug 31, 2021
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Sentiment Analysis (of 30 reviews)
-50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎My세브란스 based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, User Experience Designers, Customer Service Managers, Healthcare Administrators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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