Critical Review of Motel 6 Washington, DC
Unlock Insights: Motel 6 Washington, DC Customer Feedback Report

Critical Review of Motel 6 Washington, DC

6711 Georgia Ave NW, Washington, DC 20012, United States

Motel 6 Washington, DC, has been criticized for cleanliness issues, bed bugs, safety concerns, and unresponsive management. Guests reported dirty rooms, roaches, thefts, and a lack of essential amenities like fridges and microwaves. The customer service was deemed unsatisfactory, with instances of staff dismissiveness. Some guests highlighted specific staff members positively. Additionally, concerns were raised about disturbing noises, safety hazards, and pest infestations. Overall, the reviews suggest a need for significant improvements in cleanliness, security, and customer service at this location.

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Popular Phrases (of 30 reviews)
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  • Hello motel guest here. I would like to point out that I've been staying this motel for 3 months and slightly issue and my mother has an negative experience with one of the housekeepers which were talking about her "how fat she was" and how the rooms were dirty" and one of them told theirs husbands, who also told theirs friends who also told my father about it, which upsets my mom deeply and I tried to report it to the front desk lady which I'm not saying her name by the way. When I ask for a manager she said "the manager is busy" and she told me to go my room and we'll transfer your call or something and she is dismissive.This is very unacceptable.Please make sure this type of stuff doesn't happen again.

    Sentiment
    • Negative
    Content
    • Customer Service

  • It’s a budget friendly spot for last minute situations. It’s not nicely decorated or as clean I would prefer. Thankfully I didn’t stay here. But it’s a popular place for people hooking up. I would personally passRooms: The worst I have ever seen. Could use a serious remodel and once again Better cleaning standardsNearby activities: Shops, Restaurants, Historic Locations, etcWalkability: Very walkable. Silver Spring or Sixteenth Street Heights, or Takoma .Food & drinks: Not at the Motel but in the area Amazing

    Sentiment
    • None
    Content
    • Facility Condition

  • Not a good place smell like cigarette in the room have burt cigarettes spot on the bed the wall is dirty. Don't waste your money on this motel

    Sentiment
    • Negative
    Content
    • Room Cleanliness

  • theres a rat in the room and cockroaches, there was hair on the floor in the toilet and yellow stains on the wallSafety: People yelling and fighting in the room, junkies in the lobby and the areaNoteworthy details: Pest infested

    Sentiment
    • Negative
    Content
    • Safety Concerns

  • I have been calling the manager for several weeks regarding a refund for a booking I cancelled and he will not call me back.

    Sentiment
    • Negative
    Content
    • Customer Service

  • Walls under uv light look like a jackson polik painting, got a contact high walking down the hallway, passed out women in the elevator first night, bathtub was yellow from not being scrubed. Nice people but would recommend going anywhere else.Safety: Slept with gun under pillow that should say enough.Noteworthy details: One guest had been there for 5 months.

    Sentiment
    • Negative
    Content
    • Facility Condition
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
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Popular Topics (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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