Monzo Bank App Reviews: Strengths and Customer Concerns
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Monzo Bank App Reviews: Strengths and Customer Concerns

Unlock Insights: Monzo Bank App Customer Feedback Report

Monzo Bank's mobile banking app has garnered a mixed reception among users. Many users praise its convenience, innovative features, and budgeting tools, highlighting the ability to create savings pots and track spending effectively. Positive remarks emphasize the efficient customer support and low-cost overseas transactions. However, there are significant concerns regarding customer service and account access, with several users reporting issues such as account lockouts and unresponsive support during critical situations. Additionally, some users express dissatisfaction with recent changes to account features and transparency. Overall, while Monzo offers a strong banking experience for many, it faces substantial criticism that could impact its reputation.

Source: App Store Reviews of Monzo Bank - Mobile Banking

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Customer Feedback Analysis of Monzo Bank - Mobile Banking

Discover insights from our Monzo Bank App review analysis, featuring customer feedback on service, features, and security.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Best Bank

    Easy to use, made for modern day living, and great for budgeting. I love the pots and virtual cards!!

    Sentiment
    • Positive
    Content
    • Ease of Use
    Dec 17, 2024
  • The best bank I know

    The best migrant friendly bank I know. Easy to Open account, daily interest and easy to get credit card

    Sentiment
    • Positive
    Content
    • Account Management
    Dec 16, 2024
  • More than Happy

    I am totally happy with Everything this bank is offering me.

    Sentiment
    • Positive
    Content
    • User Experience
    Dec 13, 2024
  • Monthly payment declined. Never got a notification

    If I hadn’t opened the app would not have seen it

    Sentiment
    • Negative
    Content
    • Ease of Use
    Dec 13, 2024
  • Nice app

    Nice app

    Sentiment
    • Positive
    Content
    • Ease of Use
    Dec 09, 2024
  • iOS 18

    Dark mode icon please! The default is so close

    Sentiment
    • Negative
    Content
    • Features and Functionality
    Dec 07, 2024
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Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo Bank - Mobile Banking based on online reviews collected from App Store. The analysis helps Banking Executives, Product Managers, Customer Service Managers, Fintech Entrepreneurs, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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