Montcalm Royal London House: Mixed Reviews Highlight Staff, Location, and Amenities
Unlock Insights: Montcalm Royal London House Review Analysis

Montcalm Royal London House: Mixed Reviews Highlight Staff, Location, and Amenities

Royal London House, 22-25 Finsbury Square, London EC2A 1DX, United Kingdom

Montcalm Royal London House receives mixed reviews with praise for the staff, location, and some amenities like the spa. However, there are concerns about room sizes, noise levels, and the breakfast quality. Guests highlight the excellent service from certain staff members, especially the concierge. Some positive remarks are made about the room decor, cleanliness, and the rooftop bar. On the other hand, issues such as spa experiences, limited breakfast options, noisy floors, and technical glitches in the rooms are mentioned. The hotel is commended for its central location in London.

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  • Customer Experience Specialists
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  • Investors in the Hospitality Sector

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Lovly and cousy place to spend your evening. It is located in the centre of London. Restaurant has causy atmosphere. Food is tasty.

    Sentiment
    • Positive
    Content
    • Dining Experience

  • 建物は重厚で良い雰囲気、フロントやロビーのスタッフは礼儀正しく居心地は良いのですが、駅から少し遠いのが難点。タクシーやウーバー利用を前提とするなら問題ないのでしょうが。バスタブがないのもヨーロッパでは仕方ないとはいえ残念。最上階のレストランは眺め良く最高ですが、値段もそれなりです。

    Sentiment
    • None
    Content
    • Room Quality and Amenities

  • Everything was perfect about this place. The location, the staff, the rooms and even the complimentary breakfast.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Spacious, well appointed, elegant rooms.Nespresso machine.Very welcoming staff.Only complaint, the mattress is too soft for me...

    Sentiment
    • Positive
    Content
    • Room Quality and Amenities

  • Only spent one night here so don't have much to share. Room was large for London. Heated floor was nice. Staff were OK but not overly accommodating or friendly.

    Sentiment
    • Positive
    Content
    • Room Quality and Amenities

  • Had a problem with the room at first so we got upgraded and the service was fantastic throughout, I really enjoyed the rooftop bar aswell

    Sentiment
    • Positive
    Content
    • Staff Hospitality and Service
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Montcalm Royal London House based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Customer Experience Specialists, Marketing Professionals, Investors in the Hospitality Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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