Criticism Mounts for MobilDeniz App: User Experience in Decline
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Criticism Mounts for MobilDeniz App: User Experience in Decline

The 'MobilDeniz' app has faced significant criticism from users, primarily due to frequent login issues that necessitate mobile data, even with a secure device. Many find the new user interface difficult to navigate and less intuitive than its predecessor. Users have reported crashes, slow performance, and lack of essential features, leading to frustration and a potential loss of customers. Concerns about outdated security measures and inadequate customer support have further exacerbated negative experiences. Overall, the app’s recent updates have failed to meet user expectations, prompting calls for a return to the previous version.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Uygulama açıldiğında mavi ekran çıkıyor (Deniz bank) ve başka bir çey olmuyor. Güncel versionu kullanıyorum. desteğinizi rica ediyorum.

    Sentiment
    • None
    Content
    • Frequent Crashes
    Aug 19, 2024

  • Eski sistem daha iyidi. Kart toplam limit okunmuyor! Yazilar ust uste gorukuyor

    Sentiment
    • Negative
    Content
    • Poor User Interface
    Aug 14, 2024

  • Nova launcher'ı virüs kategorisine almışlar. denizbank'ı sildim. güle güle #denizbank

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Jul 31, 2024

  • Uygulama kullanmadan internet bankacılığına girmek neredeyse imkansız. Bu devirde şubeye gitmeniz lazım diyorlar. Madem öyle tek yıldız.

    Sentiment
    • Negative
    Content
    • App Usability Issues
    Jul 11, 2024

  • Ödeme onay kodlarını almak için lütfen normal SMS yerine anında bildirim seçeneği belirleyin Please make a push notification option instead of the usual SMS to receive payment confirmation codes

    Sentiment
    • Negative
    Content
    • Notification Failures
    Jun 26, 2024

  • No English , harder to navigate, unable to transfer money between accounts... Too complicated

    Sentiment
    • Negative
    Content
    • Language Support Issues
    Jun 21, 2024
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MobilDeniz based on online reviews collected from Google Play. The analysis helps Mobile Application Developers, Product Managers, User Experience Designers, Customer Support Managers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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