Mixed Reviews for Martin's Grand Hotel in Waterloo
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Mixed Reviews for Martin's Grand Hotel in Waterloo

Unlock Insights: Martin's Grand Hotel Waterloo Feedback Report

Chaussee de Tervuren 198, Waterloo 1410 Belgium

Martin's Grand Hotel in Waterloo received mixed reviews from guests. While some praised its convenient location, friendly staff, and clean rooms, others complained about issues with air conditioning, outdated furniture, and lack of amenities. Overall, the hotel provided a comfortable stay for visitors exploring Waterloo and its historic sites.

Source: Tripadvisor Reviews of Van der Valk Hotel Waterloo

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Customer Feedback Analysis of Van der Valk Hotel Waterloo

Explore in-depth customer feedback on Martin's Grand Hotel, Waterloo. Gain insights on room quality, staff, amenities, and more.

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Custom Date - Mar 17, 2025
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  • Tres Bien!

    Excellent hotel, extremely friendly staff and very easy to communicate with. The breakfast was superb and we had fresh towels every day which was a bonus. Restaurant/Room service was great too. Highly recommend and would definitely return.

    Sentiment
    • Positive
    Content
    • Staff
    Jul 01, 2023
  • terrible experience

    ongoing music from the terrace until 23.00 and one day until 00.30. All audible even with room closed. Air-conditioning broken, had to open the window. Leakage in shower is fully visible and not repaired. Unpleasant smell in the room

    Sentiment
    • Negative
    Content
    • Noise
    Jul 01, 2023
  • Excellent hotel ideal for a visit to the Waterloo Battlefield

    We had a very enjoyable time at the Van der Valk Hotel Waterloo on a visit to the battlefield at Waterloo. It was very well appointed with great rooms and friendly staff. We would recommend it as a place to stay doing this or just in general.

    Sentiment
    • Positive
    Content
    • Location
    Jun 01, 2023
  • Nice hotel & good value

    Stayed here one night for business, nice hotel, free car parking, great air conditioning although a little loud, excellent shower, good breakfast and dinner in restaurant in evening was excellent t and nice staff and service from everyone

    Sentiment
    • Positive
    Content
    • Facilities
    Jul 01, 2022
  • Helpful staff

    I had some unique needs during my stay... printing PDF documents, calling taxis (and fare being put on my room bill), special dinner service to my room, and a couple other things. I would have had a difficult time with the staff's friendly service. Thank you!

    Sentiment
    • Positive
    Content
    • Staff
    Aug 01, 2021
  • Comfort and off the beaten path

    Stayed only one night on business and location chosen as close to where the business is. While not the most elegant or upscale is it serviceable with good people, nicely appointed room, and good service. Would go again if in the neighborhood

    Sentiment
    • None
    Content
    • Location
    Dec 01, 2019
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Sentiment Analysis (limited preview)
46 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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