Marks and Spencer Reviews: Customer Service Excellence vs. Product Availability Concerns
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Marks and Spencer Reviews: Customer Service Excellence vs. Product Availability Concerns

Unlock Insights: Marks and Spencer's Customer Feedback Analysis

Marks and Spencer receives mixed reviews ranging from praise for excellent customer service to criticism for delivery issues and lack of product availability in-store. Customers highlight experiences with both positive interactions and disappointing purchases, showcasing a blend of satisfaction and frustration.

Source: Trustpilot Reviews of Marks and Spencer 

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Customer Feedback Analysis of Marks and Spencer 

Dive into Marks and Spencer's customer feedback. Discover service excellence vs product availability insights.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Customer service no reply to email …

    Customer service no reply to email sent why

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 24, 2024
  • Not happy should have more gluten free…

    Not happy should have more gluten free options bad staff

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 24, 2024
  • €9 om iets retour te geven

    €9 om iets retour te geven! Nooit bestel ik daar nog

    Sentiment
    • Negative
    Content
    • Apparel Return Experience
    Feb 23, 2024
  • Useless website

    Useless websiteUnable to enter gift card.Unable to save to balance So Unable to SHOP

    Sentiment
    • Negative
    Content
    • Online Ordering Experience
    Feb 21, 2024
  • Shocking Customer Service...or maybe…

    Shocking Customer Service...or maybe lack of!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 21, 2024
  • Overcharged

    Overcharged. Customer service agent pretending to be AI chatbot. Absolute joke!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 19, 2024
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Sentiment Analysis (limited preview)
-56 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Marks and Spencer  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Retail Managers, Customer Service Trainers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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