Marks and Spencer Reviews: Customer Service Excellence vs. Product Availability Concerns
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Marks and Spencer Reviews: Customer Service Excellence vs. Product Availability Concerns

Marks and Spencer receives mixed reviews ranging from praise for excellent customer service to criticism for delivery issues and lack of product availability in-store. Customers highlight experiences with both positive interactions and disappointing purchases, showcasing a blend of satisfaction and frustration.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer service no reply to email …

    Customer service no reply to email sent why

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 24, 2024
  • Not happy should have more gluten free…

    Not happy should have more gluten free options bad staff

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 24, 2024
  • €9 om iets retour te geven

    €9 om iets retour te geven! Nooit bestel ik daar nog

    Sentiment
    • Negative
    Content
    • Apparel Return Experience
    Feb 23, 2024
  • Useless website

    Useless websiteUnable to enter gift card.Unable to save to balance So Unable to SHOP

    Sentiment
    • Negative
    Content
    • Online Ordering Experience
    Feb 21, 2024
  • Shocking Customer Service...or maybe…

    Shocking Customer Service...or maybe lack of!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 21, 2024
  • Overcharged

    Overcharged. Customer service agent pretending to be AI chatbot. Absolute joke!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 19, 2024
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Sentiment Analysis (of 30 reviews)
-56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Marks and Spencer  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Developers, Retail Managers, Customer Service Trainers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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