Mixed Feedback for Makesy: Quality Products, Room for Improvement
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Mixed Feedback for Makesy: Quality Products, Room for Improvement

Makesy receives a mix of positive and negative feedback on its products and customer service. Customers praise the quality of wooden wicks and scents but express concerns about fragile products, slow shipping, and poor communication. Many appreciate the range of items available and the helpfulness of customer service when issues arise. Some users highlight issues with wicks staying lit, broken items upon delivery, and delays in order processing. Overall, Makesy seems to excel in product variety, customer support, and quality, but improvements are needed in addressing product fragility, shipping times, and communication.

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Custom Date - May 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The cocobee wax is gorgeous color…

    The cocobee wax is gorgeous color textures no soot !! Was amazed

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Mar 19, 2023
  • WOODSY DELIGHT

    Creamy woods & sweet musk!I have not found a woodsy scent that I like, but this one is amazing. It will be in my line up all year round🤎

    Sentiment
    • Positive
    Content
    • Scent Quality and Variety
    Dec 24, 2022
  • Absolutely amazing

    I ive been with your company for 17month my business has received 55 five star google reviews due to your AMAZING scents..i dont shop at any other company..

    Sentiment
    • Positive
    Content
    • Scent Quality and Variety
    Jun 28, 2022
  • All the products are just amazing

    All the products are just amazing! The quality, the smells and the jars are my clients favorite.

    Sentiment
    • Positive
    Content
    • Scent Quality and Variety
    May 19, 2022
  • I’m in love with everything I’ve bought…

    I’m in love with everything I’ve bought from Makesy!! Wooden wicks to eco dyes and mica to high end fragrance oils- it’s all exceeded my expectations!!!!

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    May 17, 2022
  • Amazing scents and very professional…

    Amazing scents and very professional packaging ! I will definitely order more items from this company .

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    Apr 29, 2022
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for makesy  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Executives, Supply Chain Analysts, Retail Business Owners, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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