Review of Bank App Issues
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Review of Bank App Issues

Many users are experiencing issues with the bank's app, including problems with logging in, downloading, and authorizing payments. The app is also prone to crashing and has limited functionalities for business accounts. Overall, customers find the app frustrating and unreliable.

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  • App Developers
  • Customer Experience Specialists
  • Market Researchers
  • Financial Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • App used to work fine but for the last few months at has started crashing every time trying to scan a cheque on the first attempt. You then have to re-log into app.

    Sentiment
    • None
    Content
    • App Crashes
    Nov 16, 2023

  • An update to previous rating slating it. It works. Just that they ended my account without telling me ? Inactivity and yes that was the case. App worked anyway and I'll use again when I re apply for account when business re starts. Had to revisit as it doesn't deserve my previous slating ......

    Sentiment
    • None
    Content
    • N/A
    Jul 07, 2023

  • Issue 1: I have to zoom in unlike the other 3 banking apps I use. Issue 2: Im not allowed to add a business recipient British Gas so I need to call a number at my own expense. Issue 3: Technical issues prevent me from changing memorable information which I forgot so I cannot get past this on my smartphone. This company has always been useless and this was proven during the PPI where this useless company couldn't be bothered to do there job properly and I nearly didn't get comp

    Sentiment
    • Negative
    Content
    • App Not Working
    Jun 03, 2023

  • Frustration. I understand that security is paramount, but something like biometrics saves a lot of trouble remembering passwords IDs pass codes, etc., as a fingerprint or iris scanning is secure?

    Sentiment
    • Negative
    Content
    • Security Concerns
    May 21, 2023

  • Unusable rubbish. Every time I try to log in it tells me to change my password. I do, same happens again etc. etc. Called help, got three different people, still won't work.

    Sentiment
    • Negative
    Content
    • Login Issues
    Mar 29, 2023

  • Lloyds group devs have done a good job with their apps.

    Sentiment
    • Positive
    Content
    • App Not Working
    Mar 18, 2023
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lloyds Bank Business - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Banking Professionals, App Developers, Customer Experience Specialists, Market Researchers, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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